Hybrid Senior Claims Technical Specialist – Financial Lines

Posted 16 hours ago

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About the role

  • Manage a diverse portfolio of complex claims which includes conducting fact, liability and loss investigations and interpreting insurance contracts in an effective and efficient manner
  • Evaluate and negotiate the resolution of assigned claims in a timely manner, within appropriate authority and in accordance with applicable laws, regulations, statutes, best practices and Department of Insurance (DOI) compliance
  • Drive the highest level of customer care, responsiveness, and satisfaction when managing assigned claims to deliver superior claim outcomes
  • Collaborate with outside representative counsel to formulate litigation strategy ensuring achievement of desired outcome and effective litigation management strategies
  • Directs and manage external advisors and vendors including legal service professionals, discovery vendors, data and security experts and consultants.
  • Oversee projects and planning surrounding departmental initiatives to achieve strategic objectives
  • Analyze, develop and determine appropriate case reserves on all assigned claim files and recommend changes where necessary to ensure actuarial accuracy
  • Advise on specific professional liability areas of specialization and coordinates efforts to disseminate information and guide learning and thought leadership in those areas; serve as the subject matter expert
  • Represent QBE by participating in and attending industry seminars or authoring articles pertaining to professional liability subjects
  • Collaborate with Underwriters to identify, understand and address novel or complex risks to appropriately price and negotiate terms including participation in sales calls and requests for proposals (RFPs)
  • Manage relationships with external vendors to deliver accurate, timely, and cost-effective solutions.
  • Take ownership for personal development and career planning, and development of required skills, tools, techniques, and technology to continually add value to the organization.
  • Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility.

Requirements

  • 8 years relevant experience
  • Bachelor's Degree or equivalent combination of education and work experience
  • Generate original, innovative solutions to difficult or unusual situations
  • Identify and locate information and facts which are necessary and relevant for the purposes of evaluating a claim
  • Financial and business acumen and awareness of financial responsibility
  • Quickly change direction when working on multiple projects or issues
  • Properly document investigation findings and preserve evidence in accordance with internal and external laws and procedures
  • Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Assume a methodical approach to a given situation and develop a systematic procedure as a response
  • Develop effective negotiation strategies and prepare a plan of action
  • Build and capitalize on beneficial internal and external relationships including competitors
  • Actively contributes towards continuously improving performance and mentor team with feedback, on-the-job skill enhancement opportunities and career advice
  • Manage a diverse and extensive portfolio of management and professional liability claims with varying levels of complexity and activity.
  • Collaborate with internal resources to resolve difficult claims situations and drive resolution opportunities with internal and external stakeholders

Benefits

  • Hybrid Working – a mix of working from home and in the office
  • 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
  • Competitive 401(k) program with company match up to 8%
  • Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
  • Tuition Reimbursement for professional certifications, and continuing education
  • Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

Job title

Senior Claims Technical Specialist – Financial Lines

Job type

Experience level

Senior

Salary

$126,000 - $236,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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