Claims Specialist managing commercial claims for CNA, ensuring quality service and compliance with protocols. Interacting with customers and resolving claims efficiently while maintaining regulatory standards.
About the role
- Senior Claims Specialist providing technical guidance and mentorship in complex claims management at QBE. Overseeing high-value claims and collaborating with various stakeholders for effective support.
Responsibilities
- Provide technical guidance and analysis for complex and high-value claims
- Assist in implementing and maintaining claims management strategies
- Maintain comprehensive knowledge of insurance guidelines and policies
- Build and maintain relationships with stakeholders
- Manage a portfolio of complex or high-value claims
- Act as an escalation point for customer complaints
- Provide senior technical expertise and mentoring for team development
- Engage with the team to encourage partner relationships
- Support process improvement through negotiation and dispute resolution
Requirements
- Relevant experience in classes
- Management of complex and/or high value claims
- Involvement with relevant industry groups
- Tertiary Degree or equivalent combination of education and work experience
Benefits
- Hybrid Working – a mix of working from home and in the office
- 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
- Competitive 401(k) program with company match up to 8%
- Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
- Tuition Reimbursement for professional certifications, and continuing education
- Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community
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