Staff Detection and Response Engineer developing high - signal detections and response automation for AI care solutions. Aiming to enhance security practices for healthcare professionals through innovative technologies.
About the role
- Service Desk Engineer providing first line support in a global IT environment. Managing incidents, supporting enterprise clients, and ensuring smooth IT operations.
Responsibilities
- Manage and coordinate incidents, escalating to appropriate L1, L2, or L3 teams as needed.
- Deliver high-quality communication to customers through all support channels.
- Perform advanced reporting and data collection to support issue resolution and analysis.
- Monitor and triage inbound alerts, following documented escalation processes.
- Initiate the Major Incident Management (MIM) process when required.
- Access customer systems to conduct third-level troubleshooting when necessary.
- Mentor and train new team members to support growth within the team.
- Respond to inbound requests with accurate and timely information.
- Manage your schedule flexibly to support 24x7 service desk operations.
Requirements
- A degree or certification in Computing, Electronics, or a related IT field (or equivalent experience).
- Excellent verbal and written communication skills in English.
- Strong attention to detail and a passion for problem-solving.
- Ability to multitask, prioritize, and work independently in a fast-paced environment.
- Eagerness to grow and take initiative in your career.
- Familiarity with Microsoft Office (Excel, PowerPoint, Outlook, Word)
- SAP knowledge or exposure
- Basic understanding of Linux
- Insight into database administration or monitoring
- Understanding of ITSM tools and ITIL best practices
- Knowledge in Networking, Systems, Databases, or Application Support
- Additional languages beyond English (a plus)
Benefits
- Work from Home set up
- Comprehensive medical benefits
- Gratuity, PF, EPS and Bonus
- Shift Allowances
- Health and wellness Allowances
- Learning and Development Allowances
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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