Associate Technical Writer responsible for technical documentation related to data protection software. Collaborates with R&D and QA teams to ensure accurate product specifications and effective documentation.
Responsibilities
Organize material, write, edit, and publish new and existing product documentation.
Work with Documentation Manager to participate in efforts to peer review, restructure, optimize, improve, and expand the product documentation set.
Mentor junior writers in documentation activities.
Interpret product specifications and incorporate into product documentation.
Work with Product Management, R&D, and QA teams to gather documentation requirements.
Interview and interact with R&D and QA teams to interpret product specifications.
Gather information and research material to develop an in-depth knowledge of product technologies.
Create graphics and illustrations such as process and data flows.
Contribute content for presentations, white papers, web pages and any materials used for internal or external communication.
Requirements
Bachelor's degree in English, Communications, Technical Writing, or a related field.
2 years relevant experience writing highly technical software documentation targeted to audiences of various skill levels.
Strong attention to detail and ability to work independently.
Ability to understand and explain complex technical concepts in a clear and concise manner.
Ability to be immersed in the technology and very quickly develop product knowledge.
Excellent command of written and spoken English language.
Familiarity with the markdown markup language.
Expert knowledge of the Microsoft Office suite.
Experience creating graphics using PowerPoint, Visio, SnagIT or other drawing tools.
Strong technical educational background, Software engineering or QA background, a big plus! experience with source control tools, such as, Subversion, GIT.
Experience in generating HTML (web) product help, and online help.
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