UI/UX Designer responsible for gathering user requirements, designing interfaces, and creating mockups in a hybrid work environment based in Makati City, Philippines.
About the role
- Product Designer improving customer support and conversion for motor insurance company, Prima. Utilizing design thinking and user feedback to enhance user experiences and support processes.
Responsibilities
- Analyze user needs through interviews, workshops, and shadowing sessions with both internal teams and end customers.
- Map workflows and pain points, identifying inefficiencies and opportunities across processes like policy management, support interactions, and underwriting flows.
- Design clear and intuitive interfaces that simplify complex tasks such as reviewing documentation, managing customer cases, or supporting operational decisions.
- Create wireframes, interactive prototypes, and mockups to test and validate solutions early with real users.
- Collaborate closely with product managers and engineers to ensure high-quality implementation aligned with business and user needs.
- Contribute to a scalable and consistent design system, creating reusable components and patterns that support complex operational environments.
- Ensure accessibility and usability, following UX best practices and internal guidelines.
- Run user testing and gather feedback after each release to continuously refine and improve experiences.
- Translate usage data and metrics (e.g., error rates, completion times, frequency of use) into actionable design decisions.
- Refine visual design, ensuring clarity, consistency, and modern aesthetics across all touchpoints.
Requirements
- Experience: in product design, preferably in product companies
- Portfolio: A portfolio that demonstrates deep expertise in UX/UI designs, design thinking, creation of user flows with variable complexity.
- Data mindset: Comfortable reading analytics dashboards, understanding funnels and translating data into actions.
- Tools: Proficiency in Figma (Auto Layout, Variants, Tokens, Component Libraries). Knowledge of prototyping and handoff best practices.
- Accessibility: Awareness of accessibility standards (WCAG) and ability to design components and patterns that meet those standards.
- Collaboration: Strong communication skills and ability to collaborate with developers, product managers and stakeholders to ensure product quality.
- Continuous Learning: Curiosity for exploring new design methods, product improvements, and cross-functional collaboration.
- Language: Fluency in English is required.
Benefits
- Work Your Way: Enjoy hybrid working, with a mix of home and office days.
- For up to 30 days per year, work from anywhere.
- Private healthcare
- Gym discounts
- Wellbeing programs
- Mental health support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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