Hybrid Product Designer

at Prima Power

• Job title: Product Designer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Madrid, Spain

About the role

• Product Designer improving customer support and conversion for motor insurance company, Prima. Utilizing design thinking and user feedback to enhance user experiences and support processes.

Responsibilities

• Analyze user needs through interviews, workshops, and shadowing sessions with both internal teams and end customers.
• Map workflows and pain points, identifying inefficiencies and opportunities across processes like policy management, support interactions, and underwriting flows.
• Design clear and intuitive interfaces that simplify complex tasks such as reviewing documentation, managing customer cases, or supporting operational decisions.
• Create wireframes, interactive prototypes, and mockups to test and validate solutions early with real users.
• Collaborate closely with product managers and engineers to ensure high-quality implementation aligned with business and user needs.
• Contribute to a scalable and consistent design system, creating reusable components and patterns that support complex operational environments.
• Ensure accessibility and usability, following UX best practices and internal guidelines.
• Run user testing and gather feedback after each release to continuously refine and improve experiences.
• Translate usage data and metrics (e.g., error rates, completion times, frequency of use) into actionable design decisions.
• Refine visual design, ensuring clarity, consistency, and modern aesthetics across all touchpoints.

Requirements

• Experience: in product design, preferably in product companies
• Portfolio: A portfolio that demonstrates deep expertise in UX/UI designs, design thinking, creation of user flows with variable complexity.
• Data mindset: Comfortable reading analytics dashboards, understanding funnels and translating data into actions.
• Tools: Proficiency in Figma (Auto Layout, Variants, Tokens, Component Libraries). Knowledge of prototyping and handoff best practices.
• Accessibility: Awareness of accessibility standards (WCAG) and ability to design components and patterns that meet those standards.
• Collaboration: Strong communication skills and ability to collaborate with developers, product managers and stakeholders to ensure product quality.
• Continuous Learning: Curiosity for exploring new design methods, product improvements, and cross-functional collaboration.
• Language: Fluency in English is required.

Benefits

• Work Your Way: Enjoy hybrid working, with a mix of home and office days.
• For up to 30 days per year, work from anywhere.
• Private healthcare
• Gym discounts
• Wellbeing programs
• Mental health support