Senior Support Technician resolving complex IT issues for diverse businesses. Collaborating with L1 technicians and leading technical projects for IT management services.
About the role
- Helpdesk Technician providing support to UK users and assisting the European IT team. Joining a team of over 300 engineers to deliver impactful solutions in motor insurance.
Responsibilities
- Provide first-line support to UK users and assist the wider European IT team when needed.
- Create and maintain clear, current documentation for solutions, procedures, and workarounds.
- Provide hands-on technical support for desktop and mobile systems in Apple and Lenovo environments.
- Own onboarding and offboarding processes, including provisioning devices via multiple MDM platforms.
- Manage operational tasks, collaborate with the Global Service Desk and participate in IT projects.
Requirements
- Demonstrates a strong sense of ownership, accountability, and self-motivation, managing tasks and priorities independently.
- Provides end-user IT support across macOS, Windows, and Linux, combined with help desk experience in Google Workspace and Microsoft Azure environments.
- Experience in IT Asset and Configuration Management, including hands-on use of MDM tools like Microsoft Intune, Kandji, or similar solutions.
- Communicates clearly and works effectively within a distributed, international team, supporting coordination across locations and time zones.
- Possesses basic knowledge of LAN, Wi-Fi, and VPN networking to diagnose issues and escalate problems appropriately.
- Experience in installation, configuration, and integration of Systems (Hardware) is a plus.
- Familiarity with ITIL principles and hands-on experience working with an ITSM platform is a plus.
Benefits
- Work Your Way: Enjoy hybrid working, with a mix of home and office days. Plus, for up to 30 days per year, work from anywhere.
- Access to learning resources, mentorship and a growth plan tailored to you.
- Private healthcare, gym discounts, wellbeing programs and mental health support.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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