About the role

  • Desenvolvedor(a) especializado em Freshservice na POPULOS, liderando iniciativas de integração e automação tecnológicas. Focado em soluções escaláveis e customizadas na plataforma Freshservice.

Responsibilities

  • Lead the technical development of customized solutions on the Freshservice platform
  • Design and develop applications using the Freshworks Developer Platform (FDK)
  • Develop private and public apps for Freshservice
  • Define technical architecture for complex integrations via REST APIs and webhooks
  • Develop integrations with enterprise systems (ERP, DevOps, IAM, security tools, automation, among others)
  • Implement secure authentication (OAuth 2.0, tokens, and permission controls)
  • Create advanced automations and extensions that expand the platform’s native capabilities
  • Perform technical analysis of requirements and propose scalable, sustainable solutions
  • Conduct code reviews and ensure adherence to best practices
  • Define technical standards, guidelines, and development governance
  • Work on resolving high-complexity technical issues
  • Ensure quality, security, and performance of delivered solutions
  • Support technical estimates and feasibility assessments for strategic requests
  • Act as a technical mentor to developers and analysts
  • Document architecture, integrations, and technical decisions
  • Contribute to innovation initiatives and the technological evolution of the Freshservice ecosystem

Requirements

  • Solid experience in advanced development on the Freshservice platform
  • Mastery of the Freshworks Developer Platform (FDK) and app architecture
  • Proficiency in JavaScript and Node.js
  • Experience with REST API-based architectures
  • Experience with complex integrations (ERP, DevOps, IAM, security tools, etc.)
  • Experience with OAuth 2.0 authentication and API security
  • Familiarity with events, webhooks, and advanced automations
  • Ability to design scalable and secure technical architectures
  • Experience with development best practices (Clean Code, version control, testing)
  • Experience in technical leadership and code review
  • Advanced troubleshooting skills
  • University degree in IT or related fields
  • Freshworks Developer Certification (preferred)
  • Knowledge of event-driven architecture (nice to have)
  • Experience with integrations involving AI or intelligent automation (nice to have)
  • Experience with cloud environments (nice to have)
  • Knowledge of process governance (ITIL / COBIT) (nice to have)

Benefits

  • Omint Dental Plan
  • Omint Health Plan
  • Omint Life Insurance
  • Meal allowance or food voucher BRL 42.00/day
  • Transportation voucher (if needed) or fuel allowance
  • Language course subsidy
  • TotalPass
  • Birthday gift card
  • Breakfast and afternoon snacks at POPULOS
  • Certification and training program
  • Performance incentive program (performance evaluations, career planning, feedback)
  • Partnerships with educational institutions (FIA, FIAP, FGV, etc.)
  • Partnership with Sesc

Job title

Developer

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job