Production Quality Analyst ensuring quality review and analysis for PNC's Commercial Lending Operations. Conducting systemic issue identification and facilitating effective corrective actions.
Responsibilities
conducts quality review and analysis of the work performed by staff
identifies systemic issues and facilitates correction
reviews complex transactions and verifies work processes to ensure completeness, accuracy and conformance
ensures the appropriate materials and documentation are available to complete the transaction and/or work process
Identifies systemic issues and facilitates effective root cause analysis and corrective actions
works with staff to develop and improve incoming quality
provides recommendations for issues and/or continuous improvement projects
Requirements
Change Management
Corporate Governance
Data Analytics
Process Efficiencies
Process Improvements
Risk Assessments
Accuracy and Attention to Detail
Analytical Thinking
Coaching Others
Effective Communications
Internal Controls
Managing Multiple Priorities
Operational Functions
Quality Management
Standard Operating Procedures
university / college degree with < 1 year of professional experience and/or successful completion of a formal development program
in lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Benefits
medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service
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