Global Workforce Solutions Manager responsible for enterprise workforce programs and planning cycles at Baker Tilly. Leading strategic workforce initiatives and collaborating across teams to improve operations.
About the role
- Head of Solutions Engineering for Perplexity, building solutions engineering and customer success operations teams. Focused on improving user satisfaction and streamlining processes with advanced tools.
Responsibilities
- Build systems: Lead engineers and operations to design and build automated systems and internal tools that make customer success responsive and high-quality.
- Streamline processes: As AI advances, we will need fewer manual steps, better workflows, and more powerful tools that will allow individuals to own larger scope and work on a higher strategic level.
- Accumulate knowledge: Develop onboarding, training, support processes, help center content, and knowledge bases, leveling up the team’s knowledge while raising the bar for quality.
- Gather data: Track key metrics like response times, resolution rates, and customer satisfaction.
- Scale: Ensure that internal systems and teams can scale as our user base grows.
- Pre-sales: Develop compelling technical demos that accurately communicate a breadth and depth of product features.
- Post-sales: Leading integration and technical debugging, end-user training, and gathering customer feedback iteratively.
Requirements
- Experience leading solutions engineering and operations teams
- Strong track record of designing and implementing automated systems that improve efficiency
- Experience working with engineers to scope, build, and deploy solutions
- Skilled at adapting operational challenges into scalable solutions
- 5+ years in customer success or general management roles, with leadership experience
- Hands-on approach: able to analyze details and resolve issues as needed
Benefits
- Comprehensive health, dental, and vision insurance for you and your dependents
- Includes a 401(k) plan
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