Business Continuity Manager managing crisis events with a focus on compliance and resilience at PNC. Overseeing a team, developing plans, and collaborating with leaders for effective responses.
About the role
- Lead the design and development of vocational teaching and learning products and services
- Generates strong evidence bases for the design and development of products and services that are aligned with business and sector strategies
- Designs and develops products and services that are attractive to learners and customers
- Works collaboratively across Pearson to ensure smooth implementation of new qualifications
- Manage OPEX and CAPEX budgets
- Design and develop winning products and services
- Translate portfolio-level principles into winning proposals and designs
- Provide management information detailing risks and issues
- Ensure effective setup and implementation of new products and services
- Mentor and manage staff as required
Requirements
- Insight and market shaping
- Generate a strong evidence base for the design and development of products and services (via learner, customer, and competitor research)
- Collaborate with colleagues to establish a good understanding of customer and learner needs and behaviours (for work on developments, amendments and support materials)
- Develop and maintain insight into best practice (teaching and learning, assessment and the link between them)
- Represent Pearson in meetings with stakeholders as part of the development process, e.g. employers, sector stakeholders, governments, regulators
- Product strategy and financial management
- Develop strategies for designing and developing products and services that are both attractive to learners and customers and compliant with the requirements of governments and regulators.
- Contribute to sector strategy development
- Manage OPEX and CAPEX budgets
- Product design and development
- Design and develop winning products and services that meet learner, customer and stakeholder needs, and are compliant with regulatory, government and client requirements and Pearson quality policies and procedures
- Translate suite- or portfolio-level principles into winning proposals and qualification and assessment designs and client solutions
- Lead the product and services development and/or tender process (design, development, internal approval, accreditation and government approval) to time, budget and quality
- Provide regular management information detailing risks and issues with appropriate mitigations that ensure delivery to time, budget and quality
- Recruit, brief, train and performance manage writers in a strategic way to deliver winning qualifications and assessments to time, budget and quality
- Manage the updating and maintenance of specifications and sample assessment materials through the lifecycle for the portfolio of qualifications allocated
- Implementation, customer experience and campaigns
- Collaborate with colleagues to:
- ensure effective set up and implementation of new products and services
- maintain the accuracy and validity of products and services through their lifecycle
- ensure a positive customer and learner experience in delivery through the lifecycle
- ensure the clarity, consistency and technical accuracy of product support through the lifecycle for the portfolio of qualifications allocated
- identify opportunities to improve our product support and the customer and learner experience
- Leadership and management
- Work effectively in virtual teams across Pearson to ensure a positive working culture in support of Pearson strategy, e.g. development, bid and virtual sector teams
- Champion a ‘learner and customer first’ culture across Pearson, ensuring there is good understanding of what is important to learners and customers and that all decisions are made with reference to their needs
- Lead on departmental initiatives to deliver better service to our customers and learners, drive growth, develop commercial partnerships with stakeholders and other third parties, and influence major stakeholders
- Mentor and manage staff as required
Benefits
- Qualified to degree level or equivalent
- Experience and understanding of the UK and/or international education and qualifications market and environment
- Experience of working on the design, and/or development of qualifications
- Experience of balancing a commercial focus with regulatory/legal requirements and assessment validity to create solutions for customers that are practical and have competitive advantage
- Experience and knowledge of assessment techniques and principles
- Experience of leading and/or working effectively in virtual teams
- Project management experience
- Teaching experience
- Experience of working on operation of qualifications
- Experience and understanding of allocated sector / sectors
- Experience of developing customised qualification and assessment solutions for tenders
- Design and development of digital learning/teaching resources
- Experience of managing budgets
- AI prompt engineering
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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