Help Desk Specialist Tier II providing IT support for federal government contracts in fast - paced environment. Managing technical support for desktop, networking, and conferencing technologies.
About the role
- IT Infrastructure & Systems Administrator managing servers, storage, and cloud services for hybrid IT environment. Collaborating with IT teams to ensure system stability and performance.
Responsibilities
- Maintain and patch Windows and Linux servers.
- Support SQL Server environments, including backups and performance checks.
- Manage storage systems and virtual machines.
- Assist with Azure AD Connect and hybrid integrations.
- Keep infrastructure asset records accurate and updated.
- Help administer Microsoft 365, Azure, Entra ID, and Intune policies.
- Support provisioning and configuration of Azure resources (VMs, storage, networking).
- Participate in cloud improvement and optimisation initiatives.
- Monitor and test backups for VMs, SQL, and storage systems.
- Support disaster recovery processes and documentation.
- Assist in maintaining the server room environment, equipment layout, and cabling.
- Perform routine checks on cooling, power, and environmental controls.
- Handle escalations from 1st and 2nd Line Support related to infrastructure.
- Contribute to internal documentation and knowledge base articles.
- Use monitoring tools (such as PRTG or Azure Monitor) to track infrastructure health.
- Assist with performance tuning, capacity planning, and vulnerability remediation.
- Follow change control procedures for updates and deployments.
- Use Group Policy, Intune, or PowerShell for configuration consistency.
- Contribute to compliance efforts, documentation, and audit readiness.
Requirements
- Experience working in IT infrastructure, systems administration, or an advanced support role.
- Good understanding of Windows Server, virtualization technologies, networking fundamentals.
- Familiarity with Microsoft 365, Azure services, and Active Directory.
- Experience with backup systems (e.g., Veeam) is an advantage.
- SQL Server, Linux, firewall, or Intune knowledge is considered a plus.
- Strong troubleshooting ability and willingness to learn new technologies.
- Ability to collaborate effectively with other IT teams and communicate with stakeholders.
Benefits
- Reduced summer hours
- Hybrid work
- Sponsorships for professional qualifications and training
- Health insurance
- Staff discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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