Permit Administration Technician at BC Energy Regulator managing land act tenures and forestry licenses. Involves drafting agreements, conducting analysis, and maintaining data integrity.
About the role
- Senior Helpdesk Engineer focusing on IT support and user access in a hybrid work environment. Collaborating with IT professionals to ensure employee success at Tanium.
Responsibilities
- Serve as the escalation point for hardware, software, network, and system issues
- Diagnose, troubleshoot, and resolve high-impact or ambiguous problems across endpoints, operating systems, identity and access, SaaS tools, and basic networking
- Own tickets end-to-end, including root cause analysis, resolution, documentation, and follow-up communication against SLA
- Lead incident response efforts, coordinating internal IT teams, security, and vendors as needed
- Identify trends, recurring issues, and systemic gaps; proactively drive long-term fixes rather than short-term workarounds
- Provide guidance to junior level Helpdesk Engineers through knowledge sharing, shadowing, and informal coaching
- Review and contribute to helpdesk workflows, runbooks, and troubleshooting guides with a focus on improving tooling, processes and end user experience.
- Support user provisioning, access management, and identity systems with a focus on security and compliance
- Provide advanced troubleshooting and user support for conferencing platforms such as Zoom and Microsoft Teams, as well as other essential collaboration technologies supporting remote and hybrid work environments.
- Administer the full lifecycle of IT hardware and software assets, including setup, deployment, inventory tracking, and recovery, ensuring all devices are configured, assigned, and documented for compliance and audit purposes.
- Maintain the operational readiness of conference rooms and manage the setup and troubleshooting of equipment for meetings, webinars, and organizational events.
- Actively contribute to assigned IT projects, supporting initiatives that enhance technological innovation, optimize service delivery, and advance organization's overall IT strategy.
Requirements
- Bachelor’s degree or equivalent experience
- Minimum 3-5 years of relevant technical support experience
- Proven problem-solving capabilities with expertise in supporting and troubleshooting both Windows and macOS environments, including common productivity and collaboration software.
- Hands-on experience with user and group management in Microsoft 365 and Active Directory environments.
- Familiarity with basic networking concepts such as DNS, DHCP, VPNs, and TCP/IP, with the ability to diagnose and resolve common connectivity and access issues.
- Experience using ticketing systems (ServiceNow preferred) to document, track, and close support requests.
- Exposure to cybersecurity fundamentals, including secure endpoint management, vulnerability management, and compliance standards.
- Practical knowledge of endpoint protection and MDM solutions
- Experience supporting remote users, SaaS-based productivity suites, and cloud identity management platforms.
- Experience providing executive and VIP support.
Benefits
- Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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