Managing Director responsible for enterprise - scale agent - based automation across financial services operations. Leading strategy, delivery, and accountability in a regulated environment.
About the role
- Driving product strategy aligned with PayPal’s vision and collaborating with cross-functional teams. Ensuring product profitability while assessing customer experience through data analysis and innovative design.
Responsibilities
- Drives product strategy with cross-functional stakeholders consistent with the shared vision for the product or enabling platform.
- Plans and implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
- Assesses the customer experience and customer needs in product requirements and decision making.
- Sets up data gathering mechanisms relative to the metrics that inform the success of products including usability studies, research and market analysis.
- Leads workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
- Oversees product profitability measures, including budget.
- Plans operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews.
- Interfaces with product and technology leadership as needed.
- Partners with content strategists, data scientists, product designers and user experience researchers.
- Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.
Requirements
- 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
- Extensive experience building and scaling high-volume, consumer-facing experiences in tech world.
- Experience applying AI/ML to consumer and operational workflows (e.g., guidance, automation, decisioning, personalization).
- Proven track record designing scalable, extensible platforms that power multiple consumer experiences and workflows.
- Comfortable driving architectural discussions with engineering on APIs, data models, workflow orchestration, and system trade-offs.
- Demonstrated ability to shape product direction beyond a single team, influencing senior stakeholders and aligning multiple PMs and teams.
- Proven ability to coach and mentor PMs, raise product thinking standards, and drive consistency in consumer experience strategy.
Benefits
- Generous paid time off
- Healthcare coverage for you and your family
- Resources to create financial security
- Support your mental health
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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