Driving product strategy aligned with PayPal’s vision and collaborating with cross-functional teams. Ensuring product profitability while assessing customer experience through data analysis and innovative design.
Responsibilities
Drives product strategy with cross-functional stakeholders consistent with the shared vision for the product or enabling platform.
Plans and implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
Assesses the customer experience and customer needs in product requirements and decision making.
Sets up data gathering mechanisms relative to the metrics that inform the success of products including usability studies, research and market analysis.
Leads workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
Oversees product profitability measures, including budget.
Plans operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews.
Interfaces with product and technology leadership as needed.
Partners with content strategists, data scientists, product designers and user experience researchers.
Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.
Requirements
8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Extensive experience building and scaling high-volume, consumer-facing experiences in tech world.
Experience applying AI/ML to consumer and operational workflows (e.g., guidance, automation, decisioning, personalization).
Proven track record designing scalable, extensible platforms that power multiple consumer experiences and workflows.
Comfortable driving architectural discussions with engineering on APIs, data models, workflow orchestration, and system trade-offs.
Demonstrated ability to shape product direction beyond a single team, influencing senior stakeholders and aligning multiple PMs and teams.
Proven ability to coach and mentor PMs, raise product thinking standards, and drive consistency in consumer experience strategy.
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