Hybrid Bilingual Spanish Customer Solutions Specialist

Posted 3 weeks ago

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About the role

  • Bilingual Spanish Customer Solutions Specialist delivering exceptional customer experiences at Parts Town. Handle customer requests, emails, and calls while collaborating with internal teams.

Responsibilities

  • Handle a high volume of customer emails (as well as some incoming calls), while delivering an exceptional customer experience (from your first interaction of the day to your last!)
  • Process customer requests (identify part numbers, confirm pricing and availability, place/track orders, returns, etc.)
  • Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs

Requirements

  • Experience in a customer facing role is preferred, but not required
  • Knowledge of quote and order processes will earn you GOLD STARS!
  • You have a quality, high speed internet connection at home.
  • You enjoy handling a high volume of complex customer requests in a friendly and helpful manner (no zombies, please)
  • You know MS Office (you may not be a master but you’re on your way).
  • You’re an all-star communicator and are proficient in English & Spanish (both written and verbal).
  • You’re passionate about Culture, Travel, and Language – and have a strong desire to learn more about International business
  • You’re available to work an 8 hour work day, starting your shift between 8:00 AM and 11:00 AM (CST) and ending your shift between 5:00 PM and 8:00 PM, with flexibility as needed.

Benefits

  • Quarterly profit-sharing bonus
  • Hybrid Work schedule
  • Team member appreciation events and recognition programs
  • Volunteer opportunities
  • Monthly IT stipend
  • Casual dress code
  • On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
  • Health insurance
  • 401k/401k match
  • Employee assistance programs
  • Time away

Job title

Bilingual Spanish Customer Solutions Specialist

Job type

Experience level

Mid levelSenior

Salary

$36,235 - $48,482 per year

Degree requirement

High School Diploma

Location requirements

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