Bilingual Spanish Customer Solutions Specialist delivering exceptional customer experiences at Parts Town. Handle customer requests, emails, and calls while collaborating with internal teams.
Responsibilities
Handle a high volume of customer emails (as well as some incoming calls), while delivering an exceptional customer experience (from your first interaction of the day to your last!)
Process customer requests (identify part numbers, confirm pricing and availability, place/track orders, returns, etc.)
Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs
Requirements
Experience in a customer facing role is preferred, but not required
Knowledge of quote and order processes will earn you GOLD STARS!
You have a quality, high speed internet connection at home.
You enjoy handling a high volume of complex customer requests in a friendly and helpful manner (no zombies, please)
You know MS Office (you may not be a master but you’re on your way).
You’re an all-star communicator and are proficient in English & Spanish (both written and verbal).
You’re passionate about Culture, Travel, and Language – and have a strong desire to learn more about International business
You’re available to work an 8 hour work day, starting your shift between 8:00 AM and 11:00 AM (CST) and ending your shift between 5:00 PM and 8:00 PM, with flexibility as needed.
Benefits
Quarterly profit-sharing bonus
Hybrid Work schedule
Team member appreciation events and recognition programs
Volunteer opportunities
Monthly IT stipend
Casual dress code
On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
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