Customer Success Manager responsible for business impact across complex Signature clients. Utilizing MuleSoft expertise to enhance customer value and align with business goals.
About the role
- Mental Health Substance Use Care Manager focusing on community engagement in mental health and substance use services. Providing proactive intervention and care management for members in various locations.
Responsibilities
- Provide education, referrals, care management activities surrounding available services and supports including Physical Health, Behavioral Health, I/DD, LTSS, TBI, Pharmacy, Vision, and Dental services/supports.
- Link to needed behavioral health and physical health care services and facilitating appropriate connections to primary healthcare services through Community Care of North Carolina, the Health Department, or other community health resources.
- Coordinating and linking members to benefits.
- Complete initial and yearly Care Management Comprehensive Assessment and Care Plan.
- Conduct Care Team meetings and ensure treatment team members participate in treatment team meetings to address the needs of the member.
- Conduct continuous monitoring of progress towards goals identified in Care Plan through in-person and collateral contacts with the member and member’s supports, including family, information and formal caregivers and routine care team reviews.
- Identify the gaps in needed services and intervene as needed to ensure the member receives appropriate care.
- Identify and refer member to community resources.
- Oversee care transitions for members who are moving from one clinical setting to another.
- Maintain accurate tracking and data information for care management activities and outcomes including tracking of individuals in and out of services, those who are on waiting lists, those who need follow-up, and those on outpatient commitments.
- Serve as a collaborative partner in identifying system barriers through work with community stakeholders.
- Manage and facilitate Child/Adult High Risk Team meetings in collaboration with DSS, DJJ, school systems, CCNC Care Managers, and other community stakeholders as appropriate.
- The MHSU Care Manager may work with members in the communities.
- Works in partnership with other LME/MCO departments to address identified needs within the catchment area.
Requirements
- Bachelor's degree in a human service field and at least two years of full-time experience with the population served
- or -
- Bachelor's degree in a field other than human services with at least four years of full-time experience with the population served
- or -
- Master's degree in a human service field and one year of full-time experience with the population served
- Current unrestricted LCSW-A, LCMHC-A, LCAS-A, LMFT-A
- Employee is responsible for complying with respective licensure board’s continuing education/training requirements in order to maintain an active provisional license (prior to obtaining full licensure).
- Licensed Care Manager: Master's degree in a human service field and one year of full-time experience with the population served
- or -
- Licensure as a registered nurse (RN) and four (4) years of full-time accumulated experience with the population served
- Current unrestricted LCSW, LCMHC, LPA, LMFT, LCAS, or RN licensure with the appropriate professional board of licensure in the state of North Carolina.
- Must reside in North Carolina.
- Must have ability to travel as needed to perform the job duties
Benefits
- Competitive Compensation & Benefits Package!
- Annual incentive bonus plan
- Medical, dental, and vision insurance with low deductible/low cost health plan
- Generous vacation and sick time accrual
- 12 paid holidays
- State Retirement (pension plan)
- 401(k) Plan with employer match
- Company paid life and disability insurance
- Wellness Programs
- Public Service Loan Forgiveness Qualifying Employer
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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