Senior Director of Product overseeing B2B payment platform for restaurant and convenience store industries. Driving innovation and operational excellence within PAR Technology Corporation.
Responsibilities
Define and execute the strategic vision and roadmap for the payment platform
Deliver innovative solutions tailored to food service and retail ops
Align product development with market opportunities and customer value
Translate business needs into technical requirements
Identify and execute cross-sell opportunities across PAR’s ecosystem
Oversee daily platform operations ensuring reliability and performance
Drive operational KPIs and continuous improvement
Manage risk, compliance, and fraud prevention for food/retail environments
Build strong partnerships with processors, banks, and regulators
Optimize costs and develop bundled solution strategies
Build and lead high-performing product and ops teams
Cultivate a culture of innovation and customer-centricity
Align cross-functional teams across Sales, Eng, Marketing, and Legal
Represent PAR at industry events and with executive stakeholders
Develop team objectives, incentive plans, and growth opportunities
Requirements
10+ years in product management and operations, with 5+ years in payment technologies
Proven track record of launching successful B2B payment products
Experience in the restaurant, convenience store, or retail tech space preferred
Demonstrated success in cross-selling strategies
History of managing cross-functional teams in a fast-paced environment
Deep understanding of card processing, ACH, wire, wallets, and emerging payments
Experience in transaction fee optimization and merchant negotiations
Strong background in scaling ops for high-volume systems
Expert knowledge of PCI DSS, AML, KYC, and payment compliance
Familiarity with restaurant and c-store business operations
Experience integrating payments with POS, inventory, and loyalty platforms
High technical aptitude and ability to work with engineering
Strategic thinker around bundling and solution packaging
Analytical and data-driven decision-making skills
Excellent communication and stakeholder management
Expertise in risk management and fraud prevention
Strong leadership and mentoring abilities
Ability to thrive in ambiguity and bring structure to scaling teams
Customer-first mindset with a passion for innovation in retail tech.
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