Lead Shopify migration and platform transition for ecommerce, ensuring business continuity and technical execution. Collaborate across Commercial, Marketing, Operations, and Customer Support teams.
Responsibilities
Own the Shopify migration roadmap, from discovery and planning through launch and post-migration optimisation
Lead the transition from legacy ecommerce tools, CMSs, PIMs, ERPs, or custom solutions into Shopify (and Shopify Plus where applicable)
Identify risks, dependencies, and data integrity challenges related to migration (products, customers, orders, content, integrations)
Ensure minimal disruption to business operations during migration
Work closely with Commercial, Marketing, Operations, and Customer Support teams to understand requirements and priorities
Translate business objectives into clear Shopify capabilities and platform requirements
Act as the primary point of contact for ecommerce platform decisions
Support change management and onboarding for internal teams post-migration
Define and prioritise the ecommerce product backlog in line with business goals
Ensure a strong customer experience across web, mobile, checkout, and post-purchase journeys
Balance short-term migration needs with long-term platform scalability and optimisation
Collaborate with engineering teams, Shopify partners, and third-party vendors to deliver the platform
Understand and guide decisions around Shopify themes, apps, APIs, and custom development
Oversee integrations with systems such as ERP, CRM, payment providers, logistics, analytics, and marketing tools
Ensure best practices around performance, security, SEO, and accessibility
Requirements
Strong hands-on knowledge of Shopify (and ideally Shopify Plus)
Deep understanding of Shopify’s core platform capabilities, app ecosystem, theme architecture, checkout and payments, APIs and integrations
Experience delivering or supporting at least one Shopify migration or major replatforming
Solid understanding of ecommerce fundamentals: catalog management, pricing, promotions, checkout, fulfilment, and returns
Experience working with third-party ecommerce tools (e.g. CMS, PIM, ERP, CRM, headless setups)
Understanding of data migration concepts (products, customers, orders, content)
Experience working in product-led or agile environments
Ability to write clear requirements, user stories, and acceptance criteria
Comfortable prioritising trade-offs between business value, time, and technical complexity
Able to speak confidently with engineers and vendors about APIs and integrations, custom vs off-the-shelf solutions, data models and system dependencies
Strong communicator able to bridge business and technical teams
Structured, delivery-oriented, and comfortable managing ambiguity
Stakeholder-savvy, with the ability to influence without authority
Pragmatic problem solver with a focus on outcomes, not tools
Experience with headless commerce or composable architectures (nice to have)
Familiarity with analytics, CRO, and ecommerce performance optimisation (nice to have)
Experience working with external Shopify agencies or systems integrators (nice to have)
Background in consulting, digital transformation, or scale-up ecommerce teams (nice to have)
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