E - Commerce & Delivery Operations Specialist at COBS Bread optimizing delivery and ecommerce operations. Collaborating with IT and Marketing to improve customer experience and operational efficiency.
About the role
- Lead Shopify migration and platform transition for ecommerce, ensuring business continuity and technical execution. Collaborate across Commercial, Marketing, Operations, and Customer Support teams.
Responsibilities
- Own the Shopify migration roadmap, from discovery and planning through launch and post-migration optimisation
- Lead the transition from legacy ecommerce tools, CMSs, PIMs, ERPs, or custom solutions into Shopify (and Shopify Plus where applicable)
- Identify risks, dependencies, and data integrity challenges related to migration (products, customers, orders, content, integrations)
- Ensure minimal disruption to business operations during migration
- Work closely with Commercial, Marketing, Operations, and Customer Support teams to understand requirements and priorities
- Translate business objectives into clear Shopify capabilities and platform requirements
- Act as the primary point of contact for ecommerce platform decisions
- Support change management and onboarding for internal teams post-migration
- Define and prioritise the ecommerce product backlog in line with business goals
- Ensure a strong customer experience across web, mobile, checkout, and post-purchase journeys
- Balance short-term migration needs with long-term platform scalability and optimisation
- Collaborate with engineering teams, Shopify partners, and third-party vendors to deliver the platform
- Understand and guide decisions around Shopify themes, apps, APIs, and custom development
- Oversee integrations with systems such as ERP, CRM, payment providers, logistics, analytics, and marketing tools
- Ensure best practices around performance, security, SEO, and accessibility
Requirements
- Strong hands-on knowledge of Shopify (and ideally Shopify Plus)
- Deep understanding of Shopify’s core platform capabilities, app ecosystem, theme architecture, checkout and payments, APIs and integrations
- Experience delivering or supporting at least one Shopify migration or major replatforming
- Solid understanding of ecommerce fundamentals: catalog management, pricing, promotions, checkout, fulfilment, and returns
- Experience working with third-party ecommerce tools (e.g. CMS, PIM, ERP, CRM, headless setups)
- Understanding of data migration concepts (products, customers, orders, content)
- Experience working in product-led or agile environments
- Ability to write clear requirements, user stories, and acceptance criteria
- Comfortable prioritising trade-offs between business value, time, and technical complexity
- Able to speak confidently with engineers and vendors about APIs and integrations, custom vs off-the-shelf solutions, data models and system dependencies
- Strong communicator able to bridge business and technical teams
- Structured, delivery-oriented, and comfortable managing ambiguity
- Stakeholder-savvy, with the ability to influence without authority
- Pragmatic problem solver with a focus on outcomes, not tools
- Experience with headless commerce or composable architectures (nice to have)
- Familiarity with analytics, CRO, and ecommerce performance optimisation (nice to have)
- Experience working with external Shopify agencies or systems integrators (nice to have)
- Background in consulting, digital transformation, or scale-up ecommerce teams (nice to have)
Benefits
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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