Hybrid Patient Care Coordinator, Bilingual

at PANTHERx Rare Pharmacy

• Job title: Patient Care Coordinator, Bilingual
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Pittsburgh, United States

About the role

• Patient Care Coordinator at PANTHERx managing patient communications to coordinate medication shipments. Requires bilingual Spanish and English communication skills with call center experience.

Responsibilities

• Communicates with patients via phone to establish rapport, ensure clinical compliance, and establish next shipment of medication.
• Communicates with order management and fulfillment team to engage compliance, and to address concerns as noted during patient communication.
• Accepts direction from pharmacist(s) and Leadership regarding various elements of specialty call compliance programs.
• Completes all Patient Care Coordinator responsibilities fluently in both English and Spanish.
• Additional projects and activities as assigned.

Requirements

• High school diploma or graduate education degree (GED).
• 1-3 years customer service experience in a call center environment.
• Excellent communication, organizational and interpersonal skills.
• Bilingual – Fluent in English and Spanish, especially in medical terms.
• Bachelor’s degree (preferred).
• 1-3 years’ experience in a specialty pharmacy call center environment (preferred).
• Healthcare interpreter certification from a nationally recognized institute (Certification Commission for Healthcare Interpreters or the National Board of Certification for Medical Interpreters) or willingness to become certified (preferred).

Benefits

• Hybrid, remote and flexible on-site work schedules are available, based on the position.
• PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program!
• Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees.
• Of course we offer paid holidays too!