Coordonnateur régional principal soutenant l'équipe de direction régionale. Responsable des opérations régionales, de la conformité et de l'organisation d'événements.
About the role
- Bilingual Member Services Representative providing whole-person care for high-need patients in California. Engaging individuals living with Serious Mental Illness/Substance Use Disorder remotely and in the community.
Responsibilities
- Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
- Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
- Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
- Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
- Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks
- Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions
- Consistently meet monthly encounter metrics to ensure compliance with health plan regulations
- Identify and break down barriers ensuring individuals’ continuation with the program
- Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups
- Coordinate physical care management appointments through collaboration with external and internal providers
- Utilize external and internal online platforms to collaborate with team members and carry out daily tasks
Requirements
- 3+ years of general work experience (healthcare call environments preferred)
- You are physically located in California
- Bilingual – English/Spanish
- Telehealth experience in high volume call settings (inbound and outbound)
- Strong understanding of cultural fluency
- High degree of empathy
- Ability to work collaboratively in a multidisciplinary team
- An eye for optimization
- Organizational skills
- Ability to remain patient when faced with adversity
- Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing
- A valid driver’s license and auto liability insurance.
Benefits
- Comprehensive health, vision & dental insurance
- 401k
- Monthly $100 work from home expense stipend for your WFH days
- Gas reimbursements for your on-site engagement days
- Flexible vacation policy -- take the time you need to recharge!
- We provide all of the equipment needed for the role
- Opportunity for rapid career progression with plenty of room for personal growth!
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Senior Regional Support Coordinator providing operational coordination and business planning support for regional leadership. Collaborating with teams to ensure compliance and successful delivery of business initiatives.
Education Consultant facilitating group retirement education sessions and developing engagement strategies at Canada Life. Aiming to maximize participation in workplace retirement plans through effective communication.
Bilingual speaker providing administrative and operational support while managing multilingual communication in a fast - paced environment. Seeking organized, proactive team members based in Brazil.
Information & Technology Trainer at Lewis Services delivering training on technology and software tools. Conducting sessions, evaluating impacts, and mentoring employees across various locations.
Information & Technology Trainer at Lewis Services delivering training sessions and workshops on technology and software. Requires travel and bilingual skills for effective communication.
Fleet Coordinator managing vehicle maintenance and DOT compliance for Lewis Tree Service. Serving as the point of contact for fleet needs and training crews in compliance.
Fleet Coordinator at Lewis Services managing vehicle maintenance and DOT compliance. Serving as the point of contact for logistics and training while ensuring safety and efficiency.
Information & Technology Trainer conducting training on technology and software for Lewis Services. Responsible for mentoring employees and adapting training methods across diverse environments to improve technology adoption.
Fleet Coordinator at Lewis Services responsible for DOT compliance, vehicle maintenance, and training crews. Overseeing logistics, inspections, and vendor coordination in fleet operations.