Network Engineer managing customer activations for OXG Glasfaser GmbH. Involves technical processes and troubleshooting in telecommunications industry.
Responsibilities
Coordinate internal and external partners such as the NOC and field service to ensure successful customer activations
Independently and sustainably resolve complex incidents and issues arising during customer activations
Actively shape technical processes and procedures for registering customer devices and commissioning network elements
Support day-to-day operations of active network elements to ensure stable network operation
Participate in Major Incident Management and promptly remediate critical faults
Requirements
Degree in engineering, information technology, or a comparable qualification with relevant professional experience
(Several years of) professional experience in technical roles within the telecommunications industry or communications engineering
Experience in technical customer activation for FTTH networks
Ideally practical experience operating active network components in FTTH networks (OLT/ONT) or other fixed-line technologies
Solid knowledge of networking technologies and network architectures
Familiarity with ITIL processes and their application
Business-fluent communication in German and English
Benefits
Flat hierarchies with room for your ideas and constructive feedback
Reimbursement of costs for a high-performance internet connection up to €50 net per month
Digital meal allowance of up to €115.05 net per month, usable wherever you are
Flexible working hours and the option to work from home from anywhere in Germany at any time, plus up to 25 days per year working from elsewhere in Europe
Monthly discount of €40 on your mobile or landline bill through our partner Vodafone
30 days of vacation per year, plus Christmas Eve and New Year's Eve, and with Xtra-Plus up to 10 additional unpaid leave days
Subsidy for bike leasing via EURORAD for eco-friendly commuting, and support for your Urban Sports Club membership through our partnership with awo lifebalance
5% on top of your annual base salary toward your pension, with the flexibility to decide how to use this extra for your future
Three months' continued salary payment in case of illness, plus protection in the event of disability or death
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