Senior Manager leading operational execution of offshore Care Support strategy at Spring Health. Responsible for maintaining high - quality service and integration between domestic and offshore teams.
About the role
- Head of Operations leading and scaling Osigu's operations across Brazil, MCAC, and Colombia. Ensuring high-quality processes and customer satisfaction in a hybrid role based in Bogotá.
Responsibilities
- Diseñar, implementar y mejorar procesos operativos que aseguren eficiencia, calidad y escalabilidad.
- Supervisar la ejecución de operaciones en los tres mercados, asegurando consistencia y cumplimiento de estándares dentro de las áreas de Delivery y Customer Experience.
- Colaborar con el área de Growth de los tres mercados para garantizar la correcta ejecución de estrategias comerciales.
- Monitorear métricas de eficiencia operativa y reportar avances al COO.
- Liderar proyectos de mejora continua, automatización y optimización de recursos.
- Coordinar con RevOps y BI para alinear operaciones con data y resultados de negocio.
Requirements
- +7 años de experiencia en roles de operaciones, preferiblemente en tecnología, fintech o healthcare.
- Experiencia regional o en la gestión de múltiples mercados.
- Orientación a procesos y métricas, con capacidad analítica y resolución de problemas.
- Excelentes habilidades de liderazgo y coordinación de equipos.
- Español e inglés indispensables; portugués deseable.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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