About the role

Head of Operations leading operations at Orbital, scaling AI-first solutions in commercial real estate law. Owning operational excellence and driving internal processes in a fast-paced environment.

Responsibilities

You will own and scale core operations across the business, with particular focus on building strong foundations and enabling fast, responsible growth.
Own operational legal workflows including contracts, policies, and external counsel management.
Manage legal agencies today, with scope to support the future hire of a General Counsel.
Own security posture, compliance readiness, and internal IT operations.
Manage external vendors and agencies across infosec and IT.
Lay the groundwork for future hires including a Security / Infosec Lead and IT Manager.
Drive how Orbital becomes an AI-first business internally, embedding AI into workflows, decision-making, and internal processes across the organisation.
Partner with stakeholders on AI governance, risk considerations, and data practices as the company scales.
Own the core business operations cadence including planning, prioritisation, and execution support.
Build and maintain business reporting, dashboards, and operational metrics that inform leadership decision-making.
Own the company OKR process end-to-end, ensuring clear goals, accountability, and follow-through across teams.
Drive strong internal operating rhythms and cross-functional alignment.
Drive clear, consistent internal communications that keep teams aligned, informed, and moving fast.
Line-manage the Office Manager and own the day-to-day operational environment.
Build scalable office, tooling, and workplace processes that support a high-performing team.

Bring raw horsepower, strong judgment, and a bias to action.
Are excited by ambiguity and comfortable building processes from scratch.
Have experience in at least one of the following:
• 3–4 years at a leading consulting firm (e.g. BCG, Accenture, EY, PwC or similar), working across a range of business and operational challenges; and/or
• Head of Operations experience at a scaling SaaS company (Series B+).
Know you don’t want the traditional consulting partner track and instead want to own outcomes inside a scaleup.
Are a natural relationship-builder who works effectively across technical and non-technical teams.
Are hands-on, pragmatic, and focused on shipping real improvements — not perfect slide decks.
Are high-potential and eager to take on increasing ownership and responsibility as the company scales.

Flexible Work: We believe in flexibility, but we’re also big on in-person collaboration. This role is based in our London office (Farringdon) four days a week.
Preparing for your future: We match your pension contributions to help you build long-term financial security, and provide ownership in the company through options.
Rest and Recharge: Everyone gets 25 days of paid annual leave, plus bank holidays, so you can rest, recharge, and take care of what matters most to you.
Supportive Parental Leave: Generous parental leave policy designed to support all parents and caregivers in balancing family and work life.
Equipment & Development: As you bring value to our mission, we’re committed to bringing value to you. We want everyone who works here to leave stronger than they came in - whether that’s in skills, confidence, or career direction. That’s why we provide top-quality equipment, a personal development budget of £1,000 per year, and ongoing training opportunities to support your growth from day one.
Cycle to work: Reduce your carbon footprint and stay active while commuting. We know it’s an oldie but a goodie - and we’re proud to support it through our Cycle to Work scheme.
Belonging & Community: We’re in the process of building an inclusive, welcoming culture where everyone feels seen and valued. Expect regular team off-sites, shared lunches, and social events, with something for everyone.