Night Auditor responsible for front office and night audit tasks. Ensuring guest satisfaction and operational efficiency at TownePlace Suites in Mooresville, NC.
Responsibilities
Perform all regular Front Office duties
Serve and build relationships with guests – ask for their feedback and show them hospitality.
Compile and enter data from Front Office Room Inspection forms.
Ensure the proper appearance of the lobby and all public areas, including the breakfast area.
Perform pre-Breakfast duties and responsibilities.
Schedule guest wake-up calls and reservations for the following day
Respond to guest inquiries, concerns and complaints as needed
Prepare guest bills for next-day checkouts and process reservation cards
Facilitate the deposit of guests’ valuables in hotel safe
Conduct the Night Audit in accordance with the Opal standards
Requirements
High school diploma or higher-level education
2 years Hotel front office experience with 1-year experience as Night Auditor preferred
Benefits
Must be willing to work up to 40+ hours per week with flexibility
Must work the Night shift
Must speak fluent English (other languages preferred)
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