Hybrid Lead IT Digital Workplace Procurement

Posted 6 days ago

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About the role

  • Lead IT procurement for hardware and software at OneDigital, ensuring high-quality delivery and vendor management. Collaborate closely with IT, Finance, and HR for seamless onboarding and effective spending.

Responsibilities

  • Lead the IT hardware and software procurement strategy for laptops, desktops, servers, workstations, and peripheral equipment, ensuring alignment with business needs, budgets, and technical standards
  • Serve as the primary liaison with IT hardware suppliers and vendors , owning contract management, pricing negotiations, SLAs, and performance reviews
  • Manage software distribution and licensing, ensuring compliance with legal and organizational standards.
  • Monitor licensing agreements and perform audits to prevent overuse or underutilization of software.
  • Maintain accurate, up-to-date records of all IT assets using asset management systems.
  • Develop and execute cost-efficient sourcing strategies , including vendor consolidation, lifecycle management, and standardization initiatives
  • Forecast hardware and desktop resource needs based on hiring plans, refresh cycles, and technology roadmaps
  • Evaluate emerging technology trends and recommend alternatives or upgrades to improve performance, reliability, and cost efficiency
  • Facilitate acquisitions, refreshes, and upgrades across the enterprise, ensuring timely delivery and readiness for new hires
  • Own and maintain desktop standards , including standard images, configurations, and compliance with security and IT policies
  • Oversee inventory management, asset tracking, and hardware lifecycle processes, ensuring accurate records and audit readiness
  • Manage and maintain vendor support contracts related to Software, desktop and end-user computing resources
  • Act as an escalation point for complex onboarding and desktop-related issues, ensuring rapid resolution and minimal business impact
  • Partner with Service Desk and Tier 2/3 teams to resolve end-user issues related to Windows OS, Office 365, VPN/connectivity, printers, and peripherals
  • Provide leadership and guidance on procurement

Requirements

  • 8+ years of experience in IT hardware and software asset management
  • 3+ years of experience in Identity & Access Management, Digital Workplace, End-User Computing, or IT Operations, with direct ownership of IT asset management.
  • Advanced technical expertise with: Microsoft Entra ID (Azure AD) – provisioning, Conditional Access, RBAC, PIM
  • Microsoft Intune & Autopilot – large-scale device enrollment and compliance
  • Microsoft 365 – licensing strategy and identity integration
  • ITSM platforms (ServiceNow preferred) – workflow orchestration and automation
  • Strong background in incident management, root-cause analysis, and operational stabilization in fast-paced environments.
  • Proven ability to design and maintain scalable documentation, runbooks, and operational playbooks.
  • Experience defining and managing KPIs, SLAs, and onboarding dashboards for leadership visibility.
  • Excellent cross-functional communication skills with the ability to operate calmly and decisively during Day-1 escalations.

Benefits

  • health, wellbeing, retirement, and other financial benefits
  • paid time off
  • overtime pay for non-exempt employees
  • robust learning and development programs
  • reimbursement of job-related expenses per the company policy
  • employee perks and discounts

Job title

Lead IT Digital Workplace Procurement

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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