Hybrid Senior Operations Support – Process Engineering, Initiatives

at ONE

• Job title: Senior Operations Support – Process Engineering, Initiatives
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Bangalore, India

About the role

• Designing and improving processes that enable OnePay’s Operations teams to deliver customer support. Leading project initiatives and collaborating with cross-functional stakeholders in a hybrid work environment.

Responsibilities

• Creating and updating process maps aligned to business requirements, compliance obligations, and process engineering best practices
• Leading Operations initiatives through project planning (building and getting alignment on project plans), stakeholder engagement, tracking and pushing to meet deadlines, and reporting on project status updates
• Ensuring accuracy, consistency, and adherence to standards in work product, while understanding implications of changes to other teams
• Tracking, following up on, and escalating blockers inhibiting work and ability to meet due dates
• Leading regular project checkpoint meetings and driving work forward to meet deadlines
• Maintaining the Process Inventory and process-related documentation
• Managing process improvements throughout the project lifecycle.

Requirements

• 10+ years experience with process improvement, process engineering, or operational design
• 10+ years experience managing multiple simultaneous initiatives with a large group of cross-functional stakeholders across different levels
• Strong ability to think holistically, understanding upstream and downstream impacts
• Strong attention to detail, critical thinking skills, and the ability to work independently and as part of a team
• Relentless customer focus and drive to ensure the results provided support the business effectively
• Relationship management skills to understand and support the business
• Familiarity with operational processes in a fast-paced environment
• Financial services experience
• Self-motivation, strong ownership, and a drive for high-quality output
• Comfort navigating ambiguity and adapting to changes in direction
• Organized and disciplined with documentation
• Bachelor’s degree

Benefits

• Competitive salary, stock options, and benefits from Day 1
• Comprehensive health insurance coverage (health insurance, accident and disability insurance, term life insurance), including mental health support and wellness programs
• Hybrid work model (Bengaluru office three days a week), various time off programs (vacation, sick, other paid leaves, and paid regional holidays)
• Monthly transport and work-from-home allowances
• A high-growth, mission-driven, inclusive culture where your work has real impact