Senior Architect overseeing DevSecOps Platform Transformation at Travelers. Building relationships across engineering teams and advocating for technical direction with a focus on AI - powered solutions.
About the role
- Designing and improving processes that enable OnePay’s Operations teams to deliver customer support. Leading project initiatives and collaborating with cross-functional stakeholders in a hybrid work environment.
Responsibilities
- Creating and updating process maps aligned to business requirements, compliance obligations, and process engineering best practices
- Leading Operations initiatives through project planning (building and getting alignment on project plans), stakeholder engagement, tracking and pushing to meet deadlines, and reporting on project status updates
- Ensuring accuracy, consistency, and adherence to standards in work product, while understanding implications of changes to other teams
- Tracking, following up on, and escalating blockers inhibiting work and ability to meet due dates
- Leading regular project checkpoint meetings and driving work forward to meet deadlines
- Maintaining the Process Inventory and process-related documentation
- Managing process improvements throughout the project lifecycle.
Requirements
- 10+ years experience with process improvement, process engineering, or operational design
- 10+ years experience managing multiple simultaneous initiatives with a large group of cross-functional stakeholders across different levels
- Strong ability to think holistically, understanding upstream and downstream impacts
- Strong attention to detail, critical thinking skills, and the ability to work independently and as part of a team
- Relentless customer focus and drive to ensure the results provided support the business effectively
- Relationship management skills to understand and support the business
- Familiarity with operational processes in a fast-paced environment
- Financial services experience
- Self-motivation, strong ownership, and a drive for high-quality output
- Comfort navigating ambiguity and adapting to changes in direction
- Organized and disciplined with documentation
- Bachelor’s degree
Benefits
- Competitive salary, stock options, and benefits from Day 1
- Comprehensive health insurance coverage (health insurance, accident and disability insurance, term life insurance), including mental health support and wellness programs
- Hybrid work model (Bengaluru office three days a week), various time off programs (vacation, sick, other paid leaves, and paid regional holidays)
- Monthly transport and work-from-home allowances
- A high-growth, mission-driven, inclusive culture where your work has real impact
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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