About the role

FinOps Debt Specialist leading Arrears and Collections processes to ensure compliance and scalable solutions. Engaging with customers and building internal processes to enhance collections efficiency.

Responsibilities

Play a key role in shaping our consumer proposition as we grow our leasing business; ensuring we are compliant with all regulatory requirements
Handle escalations for cases that have proved difficult to solve, whether through our early collections process or different areas of the business (e.g Account Management)
Liaise with different parts of the business to build processes that deal with our late and non-payers (e.g vehicle collection)
Develop our arrears reporting processes; both internally and to funders
Process settlements with funders for businesses who are in arrears or insolvent
Support with staying on top of both internal and external queries (e.g Slack and Intercom)
Build out our process for business that have gone into administration
Lay the groundwork for our Legal claims process

Experience working in a highly regulated space, such as FCA regulated consumer products and credit
A numerical mindset and demonstrable experience working with large datasets (strong Excel/Sheets skills are a must and SQL is a plus)
Experience in a customer facing role, preferably in an account management context
Knowledge of CRM billing systems and Collections processes are preferred
The ability to have difficult conversations both internally and externally
Excellent verbal and written communication skills, with the ability to present financial information in a clear and concise manner to stakeholders at all levels of the organisation
A positive ‘can do’ attitude with confidence in your own abilities
Proven ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and meeting tight deadlines

💰 Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
🎉 Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! 🎁 Visit our perks hub - Octopus Employee Benefits
🏆 Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership
*P.s.* 🐶 *just to let you know, we are dog friendly company so you may see our 4 legged friends in the offices - feel free to bring yours! Rest assured though, we've taken lots of precautions for those who have allergies*