Platform Security Engineer (Senior+) designing and building security controls handling sensitive data for product applications. Working hands - on to improve security practices and risk management.
About the role
- Senior Platform Support Engineer providing expert support for product operations at nudge. Collaborating across teams to enhance user experience and resolve technical challenges.
Responsibilities
- You will report directly to the Head of Platform and be responsible for developing and maintaining nudge's best-in-class product operations function.
- Collaborate closely with the product, onboarding and engineering teams to drive business growth and provide an exceptional user and client experience.
- Provide technical assistance to internal teams as needed.
- Develop and maintain deep knowledge of the company’s products, including new features and updates.
- Ensure timely and effective communication with customers regarding the status of their support requests.
- Build strong relationships with key customers, acting as their advocate within the company.
- Lead incident response efforts for critical product issues, coordinating with cross-functional teams to ensure rapid resolution.
- Conduct post-incident reviews and root cause analyses and implement corrective actions to prevent recurrence.
Requirements
- 4+ years of experience in product support, technical support, or a related role, with a focus on complex software products.
- Proficiency in troubleshooting software applications, databases, and network issues.
- Strong understanding of software development processes, APIs, and integrations.
- Experience with support tools such as ticketing systems (e.g., Jira, Zendesk) and monitoring solutions.
- Familiarity with cloud platforms (e.g., AWS, Azure) and scripting languages (e.g., Python, Bash).
- Excellent communication skills, with the ability to convey technical information to both technical and non-technical audiences.
- Strong analytical and problem solving abilities, with a keen attention to detail.
- Ability to manage multiple priorities and work effectively under pressure.
- Customer centric mindset with a passion for delivering high quality support.
Benefits
- Share options
- Private Medical Insurance
- Health Cash Plan
- Life Assurance
- Critical illness cover
- A flexible working environment
- 25 days annual leave, plus your birthday off
- A personal learning and development allowance
- A company pension scheme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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