Senior Business Analyst focusing on banking loan processes in a tech transformation company. Collaborating with technical teams to modernize critical systems and streamline loan products.
About the role
- Analista de Gestión coordinando la supervisión y resolución de incidentes en ambientes productivos. Asegurando una comunicación clara y cumplimiento de SLA con clientes internos y externos.
Responsibilities
- Coordinar, supervisar y asegurar la gestión integral de incidentes y solicitudes.
- Actuar como ente integrador entre clientes y equipos técnicos.
- Liderar la ejecución operativa de incidentes y facilitar War Rooms.
- Verificar adherencia a procesos ITIL y asegurar que la resolución se ejecute correctamente.
- Asegurar la continuidad operativa y mantener la estabilidad del entorno productivo.
Requirements
- Tecnólogo o profesional en Ingeniería de Sistemas, Telecomunicaciones, Electrónica, Administración con enfoque en Tecnología o afines.
- Certificaciones requeridas por el cargo: ITIL.
- Inglés básico.
- 1 a 3 años en roles de soporte, gestión operativa, monitoreo, mesa de ayuda, coordinación técnica o similares y experiencia previa en ambientes productivos o sector financiero: deseable.
Benefits
- No se mencionan beneficios específicos en la oferta de trabajo.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Junior Client Management Analyst at a leading pharmaceutical company responsible for first - level customer service and issue resolution. Collaborate with internal teams to ensure high - quality support and continuous improvement.
Business Analyst modernizing distribution processes at CBC/Radio - Canada. Collaborating with stakeholders to implement innovative solutions and improve operational efficiency.
Business Analyst focused on transforming Tax services to enhance client value and operational efficiency. Leading process improvements and integrating innovative technologies in a hybrid role.
Category Insights Analyst leveraging data analysis for effective space planning and client recommendations at CROSSMARK. Utilizing insights to enhance product assortment strategies and store performance.
Bilingual Business Analyst in Human Resources at Intact, focusing on employee experience and process improvement. Collaborating across departments and synthesizing complex requirements into clear specifications.
Sales Insights Analyst focused on analysis, reporting, and dashboard management for Xero. Collaborating with global teams to enhance sales productivity through data insights.
Sales Insights Analyst at Xero providing rapid analysis and high - quality reporting for global sales decisions. Collaborating with teams to support data - driven sales productivity.
Senior Business Analyst serving as a bridge between stakeholders and delivery squads at the Department of Government Services. Focus on analyzing, documenting, and translating business requirements into actionable user stories.
IT Systems Business Analyst guiding strategic IT projects at Tanium. Collaborating with stakeholders to improve business processes leveraging analytics and IT technologies.