Business Analyst specializing in CRM for product backlog creation and team collaboration. Working with Product Owner and Development teams to manage user stories and test cases.
About the role
- Advanced Business Analyst managing system operations and support for SAP SuccessFactors in a pharmaceutical company. Collaborating with internal stakeholders and overseeing vendor management activities.
Responsibilities
- Manage IT system operations, maintenance, and development
- Independently configure SuccessFactors Employee Central
- Ensure compliance with regulatory and organisational standards
- Collaborate with stakeholders to align IT systems with business needs
- Oversee vendor management and service delivery
- Drive innovative ITIL-based change and release management processes
Requirements
- 7 to 8 yrs experience in the Employee Central module in Success Factors
- ITIL Foundation certification or equivalent entry-level experience
- Experience in SAP HR, CPI Integrations, Integration Centre preferred
- Experience in supporting the employee central modules, handling Incidents, migration and implementation
Benefits
- user training and support
- developing user documentation
- delivering training sessions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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