Hybrid Bilingual Credit Counsellor

at Credit Counselling Society

• Job title: Bilingual Credit Counsellor
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$60,840 - CA$65,416 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Moncton, Canada

About the role

• Bilingual Credit Counsellor providing guidance to clients navigating debt situations. Assisting clients with financial management strategies while working in a hybrid setup.

Responsibilities

• Assess clients’ financial situations, helping them gain a clear understanding of their income, expenses, and debt obligations.
• Provide personalized options and strategies to help them effectively manage and resolve their debts.
• Offer ongoing support through a Debt Management Program, which enables clients to pay off their debts with interest relief.
• Serve as a trusted resource, answering questions and following up to ensure clients stay on track toward financial stability.

Requirements

• Fluency in both English and French, in written and verbal communication.
• Post-secondary degree or diploma (an asset but not required).
• Three to five years of experience in financial services, counselling, social services, or related fields.
• Strong ability to influence and guide others, including addressing concerns and overcoming objections.
• Strong organizational skills, with the ability to multitask, prioritize, and manage time effectively.
• Availability to work variable shifts scheduled between 8:30 AM and 8:00 PM (local time). Flexibility, including early mornings, may be required.
• Six Saturday shifts per year are also required.

Benefits

• Three weeks vacation to start, plus 3 CCS days to use at your discretion and 6 Sick/Personal Days each year.
• A comprehensive health and wellness benefits package, including Prescription Coverage, Extended Health and Dental Coverage, a Health Spending Account, and a Wellness Spending Account.
• A long-term savings program with employer matching (up to 5% in the first 5 years of employment, with increases at 5th and 10th anniversaries).
• A $1,000 annual bonus upon the organization achieving our Client Satisfaction goals.
• Educational reimbursements (up to $2,500/year).
• Roles which require a team member to speak both French and English will qualify for a Bilingual Credit, valued at $800 annually and paid on a prorated bi-weekly basis.
• The opportunity to participate in our two-level employee development program and supplemental mentoring relationships to support those interested in furthering their professional growth.
• Celebration of personal and organizational milestones, including a paid day off when moving or getting married, as well as gifts for important events like having a child or celebrating a milestone service anniversary.
• Employee and family assistance program that offers counselling support as well as a wide variety of support resources.