Mobile Mortgage Advisor Assistant supporting client mortgage applications in a flexible role at CIBC. Engaging clients and assisting the Mortgage Advisor in business support and development activities.
CS
Hybrid Bilingual Client & Creditor Liaison
Posted 3 months ago
About the role
- Bilingual Client & Creditor Liaison facilitating support for clients in Debt Management Programs. Collaborating with creditors and managing a caseload to advocate for clients’ financial needs.
Responsibilities
- Acts as an intermediary between clients participating in a Debt Management Program (DMP), their Credit Counsellor, and creditors.
- Manages a caseload of clients, assisting the onboarding process at the start of their program.
- Works collaboratively with creditors, advocating for solutions that meet clients’ needs throughout the term of the Debt Management Program.
- Secures creditor participation in the Debt Management Program and reviews and processes relevant financial documents.
- Follows up and offers support during the clients' debt repayment journey.
Requirements
- Post-secondary education preferred.
- Fluency in both English and French is required.
- Two or more years of customer service and administrative experience required, with previous banking/financial industry experience preferred.
- Availability to work variable shifts, scheduled between 5:30am – 6:00pm (Pacific) | 8:30am - 9:00pm (Eastern).
- Independent and creative thinker with a positive attitude and a solution-focused approach, with the ability to adapt to change and work well under pressure.
- Strong organizational abilities, including the ability to manage a number of priorities while ensuring attention to detail.
- Professional and empathetic phone manner, demonstrating active listening skills, and the ability to convey information accurately.
- Excellent communication & interpersonal skills, demonstrating a genuine desire to work as part of a team and help people.
- Proven ability to negotiate with multiple parties, with a focus on finding mutually beneficial solutions.
Benefits
- Three weeks vacation to start, plus 3 CCS days to use at your discretion and 6 Sick/Personal Days each year.
- A comprehensive health and wellness benefits package, including $850/year for prescription coverage, $3,150/year for a Health Spending Account, $300/year for a Wellness Spending Account, and $300/year for a myFlex benefit to be allocated between the Health and Wellness Spending accounts to best meet each employee's needs.
- Long term savings program with employer matching (up to 5% in the first 5 years of employment).
- Educational reimbursements (up to $2,500/year).
- The opportunity to participate in our two-level employee development program and supplemental mentoring relationships to support those interested in furthering their professional growth.
- Celebration of personal and organizational milestones, including a paid day off when moving or getting married, as well as gifts for important events like having a child or celebrating a milestone service anniversary.
- Employee and family assistance program that offers counselling support as well as a wide variety of support resources.
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