Bilingual Social Worker advocating for individuals with developmental disabilities and their families. Managing cases and coordinating services in a hybrid work environment.
CS
Hybrid Bilingual Client & Creditor Liaison
Posted 4 months ago
About the role
- Bilingual Client & Creditor Liaison facilitating support for clients in Debt Management Programs. Collaborating with creditors and managing a caseload to advocate for clients’ financial needs.
Responsibilities
- Acts as an intermediary between clients participating in a Debt Management Program (DMP), their Credit Counsellor, and creditors.
- Manages a caseload of clients, assisting the onboarding process at the start of their program.
- Works collaboratively with creditors, advocating for solutions that meet clients’ needs throughout the term of the Debt Management Program.
- Secures creditor participation in the Debt Management Program and reviews and processes relevant financial documents.
- Follows up and offers support during the clients' debt repayment journey.
Requirements
- Post-secondary education preferred.
- Fluency in both English and French is required.
- Two or more years of customer service and administrative experience required, with previous banking/financial industry experience preferred.
- Availability to work variable shifts, scheduled between 5:30am – 6:00pm (Pacific) | 8:30am - 9:00pm (Eastern).
- Independent and creative thinker with a positive attitude and a solution-focused approach, with the ability to adapt to change and work well under pressure.
- Strong organizational abilities, including the ability to manage a number of priorities while ensuring attention to detail.
- Professional and empathetic phone manner, demonstrating active listening skills, and the ability to convey information accurately.
- Excellent communication & interpersonal skills, demonstrating a genuine desire to work as part of a team and help people.
- Proven ability to negotiate with multiple parties, with a focus on finding mutually beneficial solutions.
Benefits
- Three weeks vacation to start, plus 3 CCS days to use at your discretion and 6 Sick/Personal Days each year.
- A comprehensive health and wellness benefits package, including $850/year for prescription coverage, $3,150/year for a Health Spending Account, $300/year for a Wellness Spending Account, and $300/year for a myFlex benefit to be allocated between the Health and Wellness Spending accounts to best meet each employee's needs.
- Long term savings program with employer matching (up to 5% in the first 5 years of employment).
- Educational reimbursements (up to $2,500/year).
- The opportunity to participate in our two-level employee development program and supplemental mentoring relationships to support those interested in furthering their professional growth.
- Celebration of personal and organizational milestones, including a paid day off when moving or getting married, as well as gifts for important events like having a child or celebrating a milestone service anniversary.
- Employee and family assistance program that offers counselling support as well as a wide variety of support resources.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Bilingual Service Center Specialist II providing HR support for Cox Automotive employees. Delivering exceptional customer service via phone, email, and digital channels while handling various HR - related inquiries.
Senior Associate at PwC specializing in cybersecurity and Privileged Access Management solutions. Delivering comprehensive security solutions and mentoring junior team members.
Bilingual Rehabilitation Specialist in a remote role at Recruit Action managing rehabilitation cases and supporting return - to - work initiatives. Requires autonomy and decision - making to make a meaning impact.
Outreach Worker participating in civic engagement programs to increase participation in low - income Asian immigrant communities. Engaging voters on environmental justice issues through surveys and data entry.
SIU Field Investigator responsible for investigating Florida PIP fraud in South Florida. Looking for bilingual candidates to manage complex claims and provide guidance on fraud detection.
Bilingual Data Specialist managing administrative tasks and data loading for group insurance. Collaborating with stakeholders while ensuring timely and accurate systems operations in a hybrid work environment.
Bilingual Safety Specialist ensuring compliance and safety in utility line clearance operations. Leading training, compliance checks, and partnership with operations for positive safety improvements.
Lead Care Manager responsible for outreach and support to individuals in need of healthcare access. Engaging with high - need individuals and assisting them within a compassionate care model.
Lead Care Manager engaging individuals with Serious Mental Illness/Substance Use Disorder at Pair Team. Responsible for outreach and building trust while providing healthcare support.