Lead the 'Software Development & AI' team at infodas, establishing standards and fostering collaboration. Drive technical excellence in software development and AI solutions.
About the role
- Platforms Engineering Support Lead at Nokia responsible for technical support and operational strategy for cloud-native platforms across Nokia and customer environments.
Responsibilities
- Provide expert L4 technical support, including troubleshooting, performance analysis, ticket handling, and escalation management.
- Lead operational strategy across support processes (FM, IM, CMBs, TL9000, Lean), ensuring alignment with ITIL practices.
- Work with L1–L4 support, enterprise teams, business owners, and customers to define operational requirements and ensure compliance with functional, non-functional, and quality standards.
- Drive automation across deployment, upgrades, administration, and verification workflows, including performance testing and test automation toolchains.
- Support dimensioning, optimization, and training/coaching activities to improve solution efficiency and team capabilities.
- Build and refine observability, operability, and serviceability concepts, including Golden Signals design and implementation.
- Contribute to internal tools, lab maintenance, Ops-related development, and implementation of platform services.
- Participate in 24/7 ROTA engineering management to ensure continuous, high-quality operations.
- Document concepts, processes, and solutions at a level that enables effective collaboration and clear handover to end-users and internal teams.
- Drive continuous improvement by sharing knowledge, coaching team members, and tracking technological innovations relevant to the platform.
Requirements
- 15+ years of experience in R&D or Technical Support with strong involvement in ITIL-aligned support processes.
- Proven background in DevOps operations, ideally in SaaS/CaaS environments.
- ITIL certification and a people-centric mindset.
- Strong automation mindset and experience using cloud-based managed services.
- Solid understanding of private cloud virtualization platforms and modern server hardware.
- Hands-on experience with container technologies (Docker, Kubernetes), IaC, IT automation tools, and DevOps toolchains.
- Expertise in observability/operability/serviceability concepts and familiarity with Golden Signals.
- Strong troubleshooting and performance optimization skills.
- Experience improving deployment and upgrade automation for complex systems.
- Excellent communication skills, structured working style, and ability to contribute hands-on.
- Fluency in written and spoken English and a passion for working with cutting-edge technologies.
Benefits
- Medical insurance plan to support your health and well-being
- Flexible working arrangements to support work–life balance
- A minimum of 90 days of Maternity and Paternity Leave based on eligibility
- Fully equipped fitness center on-site
- Nokia Garage access to explore new technologies, experiment with ideas, and have fun in our dedicated innovation space
- Well-being programs to support your mental and physical health
- Personal Support Service 24/7 – a confidential support channel open to all Nokia employees and their families in challenging situations
- Opportunities to engage with Nokia Employee Resource Groups (NERGs), as well as access to mentors, coaches, and Employee Growth Solutions
- A learning culture that promotes continuous personal and professional growth – for your role and beyond
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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