Senior Citrix Engineer for complex Citrix environments, focusing on security and large - scale VDI migrations. Remote position with occasional office presence in Frankfurt.
About the role
- TEC Engineer providing 24x7 global remote technical support for DWDM/WDM platforms. Key role in troubleshooting optical network issues, leading product anomaly resolution.
Responsibilities
- Provide 24x7x365 remote technical support for DWDM/WDM products including GX G40, GX G30, and GX G3xc series.
- Serve as technical expert to guide network interventions and mitigate traffic‑impacting issues.
- Analyze, diagnose, and characterize hardware and software product anomalies prior to escalation to R&D, including preliminary root cause analysis.
- Lead and contribute to the product defect resolution lifecycle through close collaboration with R&D teams.
- Replicate customer‑reported issues in lab environments to validate product behavior and confirm defect root causes.
- Define, review, and execute test plans for customer lab evaluations, field trials, and early network deployments.
- Develop, verify, and document upgrade procedures and provide technical feedback on customer‑facing documentation.
- Support customer demos, Proof of Concept (PoC), Type Approval testing, and pre‑Controlled Product (pre‑CP) validations.
Requirements
- 4+ years of relevant experience in DWDM/WDM optical networking technical support, escalation engineering, systems verification, or related functions in the optical networking industry.
- Master’s degree in Electrical Engineering, Computer Engineering, Computer Science, Telecommunications, or a related field is preferred; or Bachelor’s degree (or equivalent) with relevant industry experience.
- Experience supporting DWDM/WDM platforms; exposure to Nokia 1830 PSS / 1830 GX products is highly preferred.
- Strong hands‑on experience with optical test equipment such as OTDR, OSA, BERT, traffic generators, and optical power meters.
- Practical knowledge of transmission technologies including DWDM, OTN, Carrier Ethernet, PTN/MPLS‑TP, and TCP/IP networking (L2/L3).
- Hands‑on exposure to ROADM, EDFA, Raman amplifiers, and coherent transponders.
- Prior experience in customer‑facing technical support or collaboration with R&D teams is a strong advantage.
- Proficiency in English (written and spoken) is mandatory.
Job title
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Not specified
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Tech skills
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