Hybrid Customer Project Manager

Posted last week

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About the role

  • Customer Project Manager at Nokia leading cross-functional telecom projects ensuring quality and customer satisfaction. Collaborating with teams to drive innovation and project execution.

Responsibilities

  • Lead cross-functional customer projects from initiation to completion, ensuring delivery within agreed scope, budget, schedule, and quality.
  • Manages project / program throughout all phases, starting from delivery approach identification to completion, including closure and / or handover.
  • Makes and maintains end-to-end project / program communication, planning, risk, change and opportunity management.
  • Manage stakeholder relationships, addressing customer needs and expectations throughout the project lifecycle.
  • Coordinate project planning and change management, proactively updating plans to reflect changes in cost, scope, schedule, and quality.
  • Conduct thorough risk management, identifying and mitigating project risks while seeking opportunities for upselling and cross-selling.
  • Ensure alignment with Nokia Mode of Operation (MoO) and adherence to PM@Nokia methodology across all project activities.
  • Monitor project financials and KPIs, maintaining accurate forecasts and driving industry best practices for continuous improvement.
  • Lead and inspire project teams, fostering collaboration and accountability among team members.
  • Oversee the successful closure and handover of projects, documenting lessons learned and ensuring contractual obligations are met.

Requirements

  • **You have:**
  • Relevant experience (7-10 years) with a proven record of accomplishment, including managing project / programs for mobile telecommunication in the domain of core network, charging, and Cloud as a Service (CaaS) model.
  • Proven experience managing complex cross-functional projects and programs
  • Strong understanding of project management methodologies, including PM@Nokia
  • Excellent communication and stakeholder management skills
  • Bachelor’s degree in Engineering, Business Administration, or a related field.
  • Solid understanding of the impacts of changes on scope, cost, schedule, risk / opportunities. Create and maintain response / mitigation plans which generate desired impact.
  • **Good to have:**
  • Experience in delivering projects in a cloud environment
  • Industry-level project management certification (PMP, Agile, SaFE)
  • A willingness to travel for onsite project requirements across the APAC region
  • NZ work rights/ resident/ citizen.

Job title

Customer Project Manager

Job type

Experience level

SeniorLead

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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