Hybrid Customer Project Manager

at Nokia

• Job title: Customer Project Manager
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud, PMP
• Location requirements: Hybrid, Auckland, New Zealand

About the role

• Customer Project Manager at Nokia leading cross-functional telecom projects ensuring quality and customer satisfaction. Collaborating with teams to drive innovation and project execution.

Responsibilities

• Lead cross-functional customer projects from initiation to completion, ensuring delivery within agreed scope, budget, schedule, and quality.
• Manages project / program throughout all phases, starting from delivery approach identification to completion, including closure and / or handover.
• Makes and maintains end-to-end project / program communication, planning, risk, change and opportunity management.
• Manage stakeholder relationships, addressing customer needs and expectations throughout the project lifecycle.
• Coordinate project planning and change management, proactively updating plans to reflect changes in cost, scope, schedule, and quality.
• Conduct thorough risk management, identifying and mitigating project risks while seeking opportunities for upselling and cross-selling.
• Ensure alignment with Nokia Mode of Operation (MoO) and adherence to PM@Nokia methodology across all project activities.
• Monitor project financials and KPIs, maintaining accurate forecasts and driving industry best practices for continuous improvement.
• Lead and inspire project teams, fostering collaboration and accountability among team members.
• Oversee the successful closure and handover of projects, documenting lessons learned and ensuring contractual obligations are met.

Requirements

• **You have:**
• Relevant experience (7-10 years) with a proven record of accomplishment, including managing project / programs for mobile telecommunication in the domain of core network, charging, and Cloud as a Service (CaaS) model.
• Proven experience managing complex cross-functional projects and programs
• Strong understanding of project management methodologies, including PM@Nokia
• Excellent communication and stakeholder management skills
• Bachelor’s degree in Engineering, Business Administration, or a related field.
• Solid understanding of the impacts of changes on scope, cost, schedule, risk / opportunities. Create and maintain response / mitigation plans which generate desired impact.
• **Good to have:**
• Experience in delivering projects in a cloud environment
• Industry-level project management certification (PMP, Agile, SaFE)
• A willingness to travel for onsite project requirements across the APAC region
• NZ work rights/ resident/ citizen.