Hybrid Care Engineer

Posted last month

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About the role

  • Care Engineer at Nokia providing advanced technical support and complex troubleshooting in a 24x7 global environment. Collaborating with R&D for customer issue resolution and solutions.

Responsibilities

  • Provide advanced technical support for complex troubleshooting cases at the solution/system level in a 24x7 environment.
  • Execute project-based technical tasks, ensuring alignment with project plans and objectives.
  • Collaborate with development, integration, and support teams to customize and maintain tailored solutions.
  • Manage installation, commissioning, and network integration, while implementing new features and technologies in live networks.
  • Perform system-level troubleshooting, including debugging and protocol analysis, and support defect identification.
  • Conduct testing and validation of network elements with customers, adhering to agreed-upon test cases.

Requirements

  • Bachelor’s degree in Telecommunications, IT, or a related field.
  • 5-6 years of experience in advanced technical support and troubleshooting.
  • Experience with Linux Administration and server commissioning.
  • Proficient in scripting (Python/Shell) and log analysis tools (Wireshark).
  • Familiarity with Cloud platforms such as OpenStack, VMware, Docker, or Kubernetes.
  • Working knowledge of databases including Postgres, Oracle, MySQL, or Informix (nice to have).
  • Knowledge of mobile networks, IP, and telecommunications systems (nice to have).

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

Job title

Care Engineer

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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