Hybrid Care Engineer

at Nokia

• Job title: Care Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Kubernetes, Linux, MariaDB, Neo4j, Oracle, RDBMS, VMware
• Location requirements: Hybrid, Chennai, India

About the role

• Care Engineer responsible for 24x7 Care support for product technology and complex networks. Ensuring customer satisfaction through effective troubleshooting and compliance with standard processes.

Responsibilities

• Troubleshoot, diagnose, and resolve complex technical issues, including emergency operational disruptions, while ensuring customer data protection and SLA compliance.
• Customer Engagement & Relationship Management by building and maintaining strong customer relationships, provide timely follow-up, and accurately document case information to ensure satisfaction and meet KPIs.
• Collaborate effectively with tiered support levels, 3rd party vendors, and internal service delivery teams to ensure comprehensive issue resolution.
• Apply best practices, contribute to knowledge management, and continuously improve SW services processes, policies, and tools.
• Leverage in-depth business and customer network knowledge to provide strategic input and recommend product/solution improvements to internal groups.
• Advanced Analytical Problem Solving & Continuous Development by Utilize advanced analytical skills for non-routine problem-solving and commit to continuous self-development, staying current with Nokia's evolving portfolio.

Requirements

• Holds a Bachelor's in Engineering with 4-12 years of system administration experience, demonstrating a service and customer-oriented approach, with the ability to multitask and travel as required.
• Possess hands-on experience with Assurance Products (NAC, UiV, NPM, SQM), Kubernetes, Redhat OCP, VMware, AWS, and EKS, coupled with strong troubleshooting skills across system, fault, configuration, performance management, and 2G/3G/4G/5G network integration issues.
• Capable of remote case handling, software change management, emergency ticket resolution, RCA investigation, and supporting 24x7 shift operations, demonstrating strong problem-solving and organizational skills.
• Exhibit excellent logical and analytical understanding, strong verbal/written communication, adaptability, a willingness to learn and share knowledge, and a commitment to teamwork and process orientation.
• Experience in OS like Linux, Windows & Scripting using Shell.
• Experience in RDBMS like Oracle, MariaDB, Postgress and Neo4j
• Basic understanding of Telecom & IP Network

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options