RFQ Analyst managing the daily RFQ processes and supplier communications at Hubbell Incorporated. Enhancing sourcing efficiency through data - driven insights and process improvements.
About the role
- Sr. Analyst supporting enterprise clients in the US region for Nium, the leader in real-time global payments. Focusing on delivering client experiences and resolving queries during US business hours.
Responsibilities
- Act as the primary point of contact for client inquiries, troubleshoot issues, and coordinate with internal teams for resolution.
- Assist in onboarding new clients, ensuring a seamless transition and providing continuous support to meet client objectives.
- Communicate product updates, enhancements, and industry developments. Gather feedback to improve services.
- Track client performance metrics, analyze trends, and provide actionable insights to improve satisfaction and retention.
- Work closely with internal teams (Operations, Compliance, Product, Tech) to address client needs and manage escalations.
Requirements
- Bachelor’s degree with 3–5 years of experience in client servicing, preferably in B2B/Enterprise payments.
- Familiarity with payment processing technologies and Global domestic payment systems is a plus.
- Strong communication and interpersonal skills.
- Empathy and active listening.
- Ability to multitask and prioritize in a fast-paced environment.
- Must be flexible to work in US shifts (7 PM – 7 AM IST).
Benefits
- We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work.
- We Care for Our Employees: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office).
- We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend.
- We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!
- We Thrive with Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.
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