Hybrid Senior Analyst – Client Servicing

at Nium

• Job title: Senior Analyst – Client Servicing
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Mumbai, India

About the role

• Sr. Analyst supporting enterprise clients in the US region for Nium, the leader in real-time global payments. Focusing on delivering client experiences and resolving queries during US business hours.

Responsibilities

• Act as the primary point of contact for client inquiries, troubleshoot issues, and coordinate with internal teams for resolution.
• Assist in onboarding new clients, ensuring a seamless transition and providing continuous support to meet client objectives.
• Communicate product updates, enhancements, and industry developments. Gather feedback to improve services.
• Track client performance metrics, analyze trends, and provide actionable insights to improve satisfaction and retention.
• Work closely with internal teams (Operations, Compliance, Product, Tech) to address client needs and manage escalations.

Requirements

• Bachelor’s degree with 3–5 years of experience in client servicing, preferably in B2B/Enterprise payments.
• Familiarity with payment processing technologies and Global domestic payment systems is a plus.
• Strong communication and interpersonal skills.
• Empathy and active listening.
• Ability to multitask and prioritize in a fast-paced environment.
• Must be flexible to work in US shifts (7 PM – 7 AM IST).

Benefits

• We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work.
• We Care for Our Employees: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office).
• We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend.
• We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!
• We Thrive with Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.