Operations and Monitoring Analyst at Kyndryl ensuring stability for batch processes. Collaborating with teams to manage monitoring and incident response and contributing to continuous improvement.
About the role
- Senior Operations Analyst performing operational duties for Individual Coverage Health Reimbursement Arrangement. Ensuring client satisfaction and timely resolution of healthcare service access.
Responsibilities
- Perform a variety of operational duties in support of Individual Coverage Health Reimbursement Arrangement (ICHRA)
- Ensure timely and accurate response and resolution of client specific requirements
- Coordinate with internal teams to support and ensure smooth new ICHRA implementations.
- Respond quickly and accurately to all client escalations and inquiries
- Maintain a thorough understanding of health insurance carrier eligibility and enrollment guidelines
Requirements
- 3+ years relevant experience in health insurance operations
- BA/BS degree in business or related field
- Prior knowledge and experience working with Individual Coverage Health Reimbursement Arrangements in operations and client support capacity.
- Proficient in Microsoft Office, specifically Excel, with the ability to analyze and manipulate data from multiple sources.
Benefits
- competitive salary
- PTO & paid holidays
- 401(k) with match
- exclusive discount programs
- health & wellness programs
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