Senior IT Engineer addressing customer queries and resolving various technical issues at New Charter Technologies. Mentoring helpdesk technicians and overseeing multiple client environments.
About the role
- Help Desk Intern providing first line IT support for users at Element Technologies. Learn to manage technical requests and escalate issues while gaining industry knowledge.
Responsibilities
- Learn and be responsible for a variety of IT related tasks
- Provide first line response for users requiring assistance
- Respond to requests for technical assistance via phone, email
- Track issues to resolution and update the internal knowledge base
- Escalate complex problems to Tier 2 and Tier 3 Support Teams
Requirements
- Provide first line response for users requiring assistance with information technology issues and problems
- Respond to requests for technical assistance by phone, email and/or using a Help Desk management system
- Track issues to resolution, updating the internal knowledge base and/or communicating the findings with relevant business units
- Escalate more involved problems to the appropriate Tier 2 and Tier 3 Support Teams
- Act as a liaison between customers and technical escalation teams
Benefits
- Flexible schedule
- Professional development opportunities
Job title
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