IT Specialist managing end - user devices across European markets at Mindler. Focused on improving IT environment and supporting hardware, software, and compliance tasks in Stockholm.
About the role
- IT Support Specialist providing technical support to staff at NetVendor. Responsible for maintaining technology assets and assisting with hardware and software issues.
Responsibilities
- Provide technical support to team members via ticketing system, chat, and remote sessions, and occasionally via phone.
- Address user tickets regarding hardware, software, peripherals, and networking.
- Install, configure, test, maintain, monitor, and troubleshoot servers (Windows), end user workstations (Windows and Mac), networked peripheral devices, network equipment, firmware and software.
- Procure, configure, and deploy computer workstations for team members.
- Maintain computer and technology inventory assets.
- Evaluate new technologies for the business and manage implementation.
- Assist in monitoring the activities and performance of third-party information technology vendors, as directed by the Head of IT, to ensure they perform their contractual obligations, security requirements, and service level agreements.
- Track and document adherence to our information security policies as evidence for security audits.
- Onsite coverage for IT issues faced by NetVendor staff, with an opportunity for hybrid (3 days onsite / 2 days remote) with manager approval after 90 days
- Additional responsibilities as assigned.
Requirements
- Advanced level of experience with administering Windows, MacOS, cloud IT, and networks.
- Familiarity with administering and deploying security and governance tools such as Endpoint Protection and Mobile Device Management.
- Strong written and oral communication skills.
- Strong interpersonal skills including active listening, troubleshooting, and helping others solve technical problems.
- Ability to work collaboratively with a growing team to accomplish short- and long-term project goals
- Highly organized, efficient, and able to work on multiple projects concurrently.
- Ability to use creativity in solving complex problems.
- Bachelor’s Degree in information technology, or a related field; or equivalent combination of education and experience.
- 3-5 years of experience in an IT Professional or Technical role
Benefits
- Medical, dental, and vision insurance
- HSA, FSA, and DCFSA
- Long- and short-term disability insurance
- Free basic life insurance
- Generous paid time off policy
- Paid holidays: 7 per year + 1 floating holiday
- Maternity Leave
- 401(k) with company match
- Employee Assistance Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Support for Internet Operators assisting users by phone and resolving basic technical issues. Hybrid role with initial training in Barcelona.
IT Manager responsible for IT operations and acting as Data Protection Officer at Qualysoft, an IT consulting firm.
IT Manager overseeing the design and delivery of enterprise infrastructure services across cloud and data centers. Leading a team to ensure scalable platforms for project execution and business continuity.
Enterprise Architect specialized in AI for Reale ITES defining and implementing technological AI strategies. Collaborating across teams to enhance AI integration and performance metrics.
Helpdesk Team Leader for TfL M&E contract ensuring effective support and team management on night shifts. Promoting service standards and continuous improvement in operations.
IT Engineer managing IT assets and vendor relationships at Hinge Health. Resolving IT requests and leveraging automation in processes to enhance efficiency.
Senior Funding Scrutiny & Audit Specialist at Multiverse ensuring funding compliance and executing audits for apprenticeship programs. Collaborating with stakeholders and analyzing funding data.
Helpdesk intern providing technical support to employees at tech - marketing startup ORBIDI in an innovative environment. Collaborating on systems and connectivity for enhanced productivity.
IT Audit Manager responsible for managing client portfolios and supporting junior team members. Join Menzies for an impactful culture focused on growth, innovation, and collaboration.