Engineering Manager at Ship.Cars leading a team of ~18 engineers in Sofia. Responsible for fostering a positive work environment and managing software delivery in the logistics industry.
About the role
- Sustaining Engineering Manager for Home Networking managing customer-related issues and technical project execution. Collaborating with internal teams and ODMs to improve product quality and performance.
Responsibilities
- Effectively address customer issues to reduce returns and to improve product review ratings.
- Lead sustaining projects for launched Wi-Fi routers, mesh systems, and gateways — ensuring on-time delivery of fixes, ECOs, and firmware updates.
- Own and drive product health metrics including defect rate, return rate (RMA), and customer satisfaction trends.
- Manage sustaining release roadmaps and coordinate cross-functional planning with firmware, QA, and operations teams. Coordinate corrective and preventive actions (CAPA) with design, manufacturing, and SVT teams.
- Collaborate with Product Development, Manufacturing, Quality, and Customer Support to identify and resolve field issues.
- Drive root cause analysis (RCA) and corrective action (CAPA) efforts for high-impact failures or escalations.
- Interface with ODM and chipset partners (e.g., Broadcom, Qualcomm, MediaTek) to ensure timely integration of fixes or driver updates.
- Prioritize and triage field defects and escalation cases from customer support, product reviews, and social medias.
- Analyze telemetry and field data to detect potential connectivity, stability, compatibility… issues from the field.
- Communicate field performance trends and improvement plans to executive stakeholders and product line management.
Requirements
- 8+ years of experience as an engineering role in networking Wi-Fi products, with at least 3+ years in the home networking domain.
- 5–10 years of experience in project management or program management
- Experience managing projects for networking, Wi-Fi, IoT, or consumer electronics products.
- Proven track record of managing complex cross-functional engineering initiatives with global teams and ODM partners.
- Working knowledge of firmware release processes, hardware validation, and customer support workflow.
- Understanding of embedded systems, networking technologies (Wi-Fi, Ethernet, TCP/IP).
- Familiarity with PLM (e.g., Arena, Agile), Jira/Confluence, Git, and manufacturing tools.
- Comfortable reading BOMs, ECO documents, and hardware schematics at a conceptual level.
- Use AI to classify text-based customer feedbacks and reviews with a very high accuracy.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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