Social Media Manager for Nanoleaf managing organic strategies across major platforms. Build content, track performance, and grow online community for a design - led brand.
About the role
- Social Media Services Associate managing Nestlé online channels and engaging with consumers. Monitor online communications and ensure prompt and effective responses to consumer inquiries.
Responsibilities
- Monitor of owned Nestlé online channels and engage with consumers using appropriate tone-of-voice depending on the channel
- Send posts to the market, post responses to questions, complains and inquiries
- Timely response to consumer inquiries via written channels (e-mail, Contact us forms), Social Media channels and phone line
- Provide required information using available resources
- Follow up with customers to ensure their issues are resolved
- Treat serious and sensitive consumer contacts following the specific guidelines
- Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer
- Participate in KPIs trends, root cause analysis of mistakes/errors and problem-solving
- Gather consumers' feedback and complete a FAQ database and a knowledge-based documents
- Ensure the availability of updated Standards due to legal and process changes and Nestlé Best Practices
- Align on strategy and Brand updates with stakeholders regarding processing of consumer requests on regular online meetings
- Ensure Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner
Requirements
- A digital enthusiast with knowledge and strong interest in online environment (eRetail platforms, Social Media, Forums, etc.)
- A professional with great analytical skills
- Confident user of MS Excel, MS Power Point
- An expert with the ability to deliver detail reporting
- Confident in English on Intermediate/Upper intermediate level (both written and verbal)
- A great communicator and a team player
Benefits
- Remuneration package: annual salary review & bonus
- 28 days of paid vacation
- Paid sick leaves
- Medical insurance
- IT Club discount program
- Official employment
- Personal & Professional development opportunities
- International environment and diverse team
- Relocation package or possibility of distance work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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