Italy E - Commerce Marketplace Specialist responsible for operational management of B2C marketplaces. Collaborating cross - functionally to optimize product catalog and monitor sales performance.
NE
Hybrid E‑Commerce Customer Service Assistant – Affirmative Action for People with Disabilities
Posted last month
About the role
- Customer Support Assistant for E-Commerce handling consumer inquiries through multiple channels at Nestlé. Engaging with customers and ensuring proper complaint handling and service standards compliance.
Responsibilities
- Handle consumer inquiries across multiple channels, such as email, chat, WhatsApp, social media, telephone and critical channels
- Ensure that the instructions and standards established by Nestlé's Consumer Service team for handling consumer complaints are followed appropriately, meeting the defined KPIs and response-time targets
- Use various consumer service and e-commerce tools
- Manage a high volume of contacts
- Follow communication "scripts" when addressing different topics, using brand-specific scripts and FAQs
- Ensure proper recording of all consumer information in the database
- Ensure appropriate notification and escalation of critical complaints when necessary
- Build sustainable relationships and engage consumers
- Interact with Back Office teams and Nestlé Consumer Service supervisors to support operational data
Requirements
- High school diploma or pursuing a degree in Nutrition, Business Administration, Marketing, or Advertising
- Knowledge of Contact Center routines and procedures
- Experience in e-commerce is a plus
- Familiarity with Engage / Magento / SAP is a differential
- Basic English and/or Spanish is desirable
Benefits
- Remote work (home office)
- 2 positions available
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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