Customer Service Coordinator ensuring high - level service and handling customer requests. Collaborating with departments to meet RMA service requirements and resolving complaints.
About the role
- Senior CX Researcher leading end-to-end Customer Experience research programmes at a major organization. Partnering with various leaders to influence and improve customer experiences.
Responsibilities
- Lead end-to-end Customer Experience (CX) research programmes
- Partner with Experience Design and CX leaders
- Influence senior stakeholders and broader plans across the bank
- Prioritise opportunities that improve customer value
- Synthesise insight to shape cross-business CX strategy
Requirements
- Strong experience of supporting CX programmes
- Ability to define and analyse CX metrics
- Advanced skills in CX data collection and measurement approaches
- Experience of using diverse data sources to map customer pain points
- A proven track record in developing and implementing best-in-class tools and processes
- Experience of independently leading research studies and programmes
Benefits
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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