PC
Principal SAP/SD Functional Analyst responsible for SAP S/4HANA Utilities integration. Leading solution architecture and business requirement analysis for utility operations.
About the role
- Senior Consumer Service Analyst documenting and analyzing consumer inquiries for the Florida Department of Agriculture. Supporting regulatory compliance and consumer outreach through a multi-channel approach.
Responsibilities
- Documents complaint, email, inquiry, license, live chat, Inspection, permit and registration information along with all associated documentation into the Division of Consumer Services (DOCS), Microsoft CRM or other department database
- Analyzes and reviews documentation to determine the appropriate action according to established procedures and guidelines
- Handling consumer complaints
- Issuing License/Permits
- Issuing Settlement Agreements
- Scheduling Inspections
- Compiling Reports
- Reviewing and Drafting Case Reports
- Scanning
- Answering telephone calls/Responding to live chats
Requirements
- A high school diploma or its equivalent and one (1) year of experience in customer service, administrative work, or regulatory work
- College education from an accredited college or university can substitute at the rate of 30 semester or 45 quarter hours for the year of the required work experience
- An equivalent combination of education and experience which equals one (1) year can substitute for the above requirements
- Ability to speak fluently in both English and Spanish
- Ability to write proficiently in English and Spanish
Benefits
- Annual and Sick Leave benefits
- Nine paid holidays and one Personal holiday each year
- State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options
- Retirement plan options, including employer contributions
- Flexible Spending Accounts
- Tuition waivers
- And more!
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