Hybrid Community Manager – RPG Gaming

Posted last month

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About the role

  • Community Manager supporting social media management for a gaming agency's clients. Leading content deployment across social channels and collaborating with internal teams for effective engagement.

Responsibilities

  • Support the agency and client teams in the day-to-day operations for clients’ owned and operated social media accounts
  • Lead the management and deployment of all assets filtering through the internal teams and publishing to clients’ channels
  • Support the team on social reactive opportunities, reporting, and admin as needed
  • Manage the deployment and publishing of content across all social media platforms
  • Partner with lead CMs and the Account team to ensure final assets are deployed correctly and on schedule
  • Supportive of UGC amplification and reactive opportunities; scouting, prepping creative presentations, and compiling qualitative community sentiment data
  • Maintain organization of all creative assets on the team’s internal servers and drives
  • Ability to QA assets and copy before reviews/final delivery
  • Share final assets and post copy to the publishing tracker and regional teams once approved by client
  • Partner with the Account team to update asset status, latest creative, and flags to consider on the publishing tracker
  • Supports lead CM and Data Analyst with community sentiment analysis and conversation themes for reporting, including positive, neutral, and negative sentiment, common community FAQs, and screenshots of community conversations
  • Monitor social channels daily for general gaming trends and cultural conversations, reporting back to internal team with suggestions on how to tailor social strategy to the social climate
  • Monitor competitors, partners, and well-known creators for opportunities to engage or amplify

Requirements

  • Candidates must have FPS gaming experience and a strong interest in the gaming space
  • Previous employment as a social media community manager for a gaming or integrated marketing agency preferred
  • Social listening experience is absolutely required
  • 1-3 years of experience in supporting a Brand’s social media account
  • 1-3 years of community management experience, specifically deploying, scheduling, and managing a scheduling tool
  • Experience using and managing scheduling, deployment, and inbound comms within Sprinklr or a similar publishing tool
  • Hands-on social listening skills
  • You have a love for all things social media and live/breathe gaming.
  • Candidates must reside on the West Coast of the United States

Benefits

  • unaccrued time off
  • sick time
  • paid company holidays
  • medical/dental/vision insurance
  • life insurance
  • disability insurance
  • maternity/paternity benefits
  • 401(k) for regular full-time employees
  • access to TPG Academy for learning experiences and development programs

Job title

Community Manager – RPG Gaming

Job type

Experience level

Mid levelSenior

Salary

$70,000 - $80,000 per year

Degree requirement

High School Diploma

Location requirements

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