Community Manager supporting social media management for a gaming agency's clients. Leading content deployment across social channels and collaborating with internal teams for effective engagement.
Responsibilities
Support the agency and client teams in the day-to-day operations for clients’ owned and operated social media accounts
Lead the management and deployment of all assets filtering through the internal teams and publishing to clients’ channels
Support the team on social reactive opportunities, reporting, and admin as needed
Manage the deployment and publishing of content across all social media platforms
Partner with lead CMs and the Account team to ensure final assets are deployed correctly and on schedule
Supportive of UGC amplification and reactive opportunities; scouting, prepping creative presentations, and compiling qualitative community sentiment data
Maintain organization of all creative assets on the team’s internal servers and drives
Ability to QA assets and copy before reviews/final delivery
Share final assets and post copy to the publishing tracker and regional teams once approved by client
Partner with the Account team to update asset status, latest creative, and flags to consider on the publishing tracker
Supports lead CM and Data Analyst with community sentiment analysis and conversation themes for reporting, including positive, neutral, and negative sentiment, common community FAQs, and screenshots of community conversations
Monitor social channels daily for general gaming trends and cultural conversations, reporting back to internal team with suggestions on how to tailor social strategy to the social climate
Monitor competitors, partners, and well-known creators for opportunities to engage or amplify
Requirements
Candidates must have FPS gaming experience and a strong interest in the gaming space
Previous employment as a social media community manager for a gaming or integrated marketing agency preferred
Social listening experience is absolutely required
1-3 years of experience in supporting a Brand’s social media account
1-3 years of community management experience, specifically deploying, scheduling, and managing a scheduling tool
Experience using and managing scheduling, deployment, and inbound comms within Sprinklr or a similar publishing tool
Hands-on social listening skills
You have a love for all things social media and live/breathe gaming.
Candidates must reside on the West Coast of the United States
Benefits
unaccrued time off
sick time
paid company holidays
medical/dental/vision insurance
life insurance
disability insurance
maternity/paternity benefits
401(k) for regular full-time employees
access to TPG Academy for learning experiences and development programs
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