IT Service Desk Analyst providing front - line technical support to DLA Piper's colleagues. Handling incoming requests, maintaining records, and troubleshooting IT issues.
About the role
- Mentoring continuous improvement projects at Motiva, a mobility infrastructure leader in Brazil. Ensuring methodological alignment and consistent evolution across processes and teams.
Responsibilities
- Mentor continuous improvement projects, ensuring methodological alignment and consistent progress.
- Train employees in continuous improvement methodologies, promoting technical and practical upskilling.
- Ensure the sustainability and maintenance of results achieved by implemented projects.
- Identify and propose improvement initiatives based on process analysis and opportunity assessment.
- Lead Lean transformation journeys across the Shared Services Center (CSC) process streams, acting as a guardian of the methodology, providing challenges and insights, and supporting team and process stream leadership.
- Prioritize critical topics and conduct project kickoffs together with involved stakeholders.
- Research innovative ideas and market references to incorporate best practices into projects.
- Lead follow-up and planning meetings, ensuring alignment and progress.
- Prepare detailed monthly reports with key performance indicators to monitor projects.
- Apply project maturity assessments after action plan execution to identify improvements.
- Use the project matrix to define priorities and ensure strategic alignment.
- Organize and lead events and meetings tailored to diverse, defined audiences.
- Participate in benchmarking initiatives, fostering internal and external knowledge exchange.
Requirements
- Bachelor's degree in Administration, Finance, or Industrial/Production Engineering
- Proficient in Microsoft Office: Word, Excel, PowerPoint, Outlook
- Certification in management methodologies (Lean, Six Sigma – Green Belt, PDCA)
- Certifications in management methodologies (Agile/Scrum, Lean, Kaizen, PMBOK/PMP, among others)
- Knowledge of Power BI, Power Automate, and automation tools (data and analytics)
- Project management experience, digital solutions implementation, and familiarity with relevant technologies
Benefits
- Health insurance (medical and hospital coverage)
- Dental insurance
- Life insurance
- Meal or food allowance
- Transportation voucher or on-site parking
- Private pension plan
- Extended leave: 180 days maternity and 20 days paternity
- Childcare assistance
- Wellhub (Gympass)
- Birthday day off
- Profit-sharing (PLR)
- Flexible work hours policy, and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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