Operations Manager overseeing daily operations and promoting safety standards at Cowan Systems. Collaborating with Fleet Management and ensuring operational compliance in Lake City, FL.
About the role
- Practice Director overseeing Grid Operations department for operational excellence and client satisfaction. Driving growth, talent development, and strategic initiatives in consulting environment.
Responsibilities
- Own day-to-day operations for the department, ensuring alignment between delivery capacity, sales pipeline, and financial performance targets
- Translate strategic objectives into operational plans, KPIs, and measurable results across utilization, margin, client satisfaction, and delivery quality
- Develop and manage annual budgets, headcount planning, and resource allocation to meet growth and profitability targets
- Oversee and continuously improve core operational processes, forecasting, staffing, project governance, reporting, and performance tracking
- Drive standardization of delivery methodologies, tools, and templates across projects to ensure consistency and scalability
- Serve as an executive sponsor on key client engagements, ensuring alignment between client objectives and delivery execution
Requirements
- Eight plus years of experience as a System Operator, Dispatcher for electric transmission and/or distribution
- Demonstrated exceptional interpersonal and leadership skills on professional services projects
- Demonstrated success holding project leadership roles on consulting engagements
- Proven track record of leading multiple client engagements, driving revenue growth, establishing and managing successful client relationships
- Extensive experience in a consulting or professional services environment
- Experience with ABB, OSI, GE, or Schneider Electric systems and tools
Benefits
- Comprehensive health and wellness package
- Flexible Time Off program
- Paid holidays
- Discretionary 401(k) match
- Participation in the Employee Stock Ownership Plan (ESOP)
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