Operations Quality Specialist at FedEx managing quality and process improvements for customs clearance. Collaborating with teams across multiple regions to align with strategic objectives.
About the role
- Grid Operations Industry Expert delivering operational expertise and strategic recommendations to utility clients. Collaborating with utility leaders to optimize operational performance and decision-making.
Responsibilities
- Advise Utility Leaders on operational challenges, workforce capabilities, and opportunities to improve reliability and system performance.
- Evaluate Current-State Operations by analyzing processes, roles, and decision-making frameworks to identify strengths, gaps, and areas for improvement.
- Shape Future-State Solutions by defining and refining business processes, operational standards, and readiness strategies aligned with industry best practices and emerging grid needs.
- Support Training & Readiness by reviewing training content, validating simulations, and ensuring materials accurately reflect real-world operational practices.
- Collaborate Across Teams with internal project teams and client SMEs to ensure operational insights inform project plans, assessments, and deliverables.
- Build Long-Term Client Relationships as a trusted partner, helping utilities enhance their operations through practical, experience-backed recommendations.
Requirements
- Strong experience in electric distribution, transmission, or utility control center operations
- Ability to assess operational performance and provide practical, strategic recommendations
- Knowledge of utility operational roles, workflows, and decision-making processes
- Familiarity with SCADA/OMS/ADMS platforms (ABB, OSI, GE, Schneider Electric)
- Experience supporting training, modeling, or simulation development is a plus (but not required as a primary focus)
Benefits
- comprehensive health and wellness package
- Flexible Time Off program
- paid holidays
- discretionary 401(k) match
- participation in the Employee Stock Ownership Plan (ESOP)
- discretionary bonus program of up to 10% of annual compensation
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