Operations Supervisor overseeing outbound delivery operations for Riverstone Logistics based in Houston, TX. Responsible for managing motor carrier compliance and client communications.
Responsibilities
Oversee day-to-day delivery operations
Monitor delivery activity as it relates to evaluation of motor carrier needs and customer service
Lead and participate in active route monitoring daily
Assist Outbound Manager and GM with daily carrier communications
Ensure all clients are contacted regarding delivery timeframes, delays, etc.
Assist with audits and ensure returns processes align with requirements
Maintain professional working relationships with clients and other stakeholders
Process and monitor claims through client portal
Identify and escalate process discrepancies
Requirements
High School Diploma/GED or equivalent required
Strong people and operations supervisory skills
Experience utilizing Microsoft Office products (Excel, Teams, etc.)
Excellent verbal and written communications skills
Excellent interpersonal skills
Excellent customer service skills, including conflict resolution
Ability to adapt to changes in a fast-paced environment
Ability to embrace new technology
Operations or final mile delivery experience preferred
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